WHO ARE SOFA BRANDS INTERNATIONAL?
Sofa Brands International is a market leader, with a turnover of close to £100m, and home to five unique sofa brands: Duresta, Parker Knoll, G Plan, Collins & Hayes, The Lounge Co.
Our range of contemporary and classic styles reflect the individual needs and lifestyles of our customers and can be found in 600 retail outlets across the UK. Sofa Brands International has a collective heritage of over 500 years’ experience in the industry. With a wealth of design, manufacturing, sales, and marketing talent, we are a force to be reckoned with when it comes to British-made, handcrafted furniture.
At the heart of the group lies great British design and craftsmanship. Every piece of furniture from SBI’s six brands is made by hand in purpose-built factories in Nottinghamshire, Wiltshire and Worcestershire. The group excels in combining the best of traditional furniture making methods with cutting-edge techniques.
At Sofa Brands International, we work hard to offer the best in the industry and we’re the largest manufacturer of quality sofas in UK. Our employees are the lifeblood of SBI; the group currently employs 1,100 people.
JOB PURPOSE
As a key member of the Group ERP and IT team, the Systems Support Analyst will provide support and assistance to the users of the group’s business systems, primarily (but not limited to) Microsoft Dynamics AX2012 R3
Working closely with the business functions across the group, the role encompasses a wide variety of activities, including but not limited to responding to 1st line support calls; assisting the wider ERP team in delivering business improvements; and working with business system users on a day to day basis to ensure essential systems are up to date and the data is accurate.
Although primarily focused on Enterprise systems, there will be additional requirements to work with, implement and support other applications and infrastructure within the IT areas of responsibility.
KEY ACTIVITIES

• Provide first-line support for ERP-related issues, including troubleshooting, diagnosing, and resolving technical and functional problems
• Assist with the implementation of ERP system changes and updates.
• Produce user guides and other documentation to assist users
• Develop and deliver training sessions for end-users on the ERP system
• Support in ensuring the accuracy and consistency of data within the ERP system
• Assisting in documenting known system issues and their relative solutions
• Supporting users to extract and report on data from the ERP system
• Collaborate with the finance, operations, and other departments to ensure the ERP system supports business objectives
• Owning tasks allocated to on ERP implementation plans such as testing and master data setup
• Identify and alert departments to possible AX and process issues which could lead to bad service, quality or additional cost

PERSONAL PROFILE

• Self motivated, disciplined, and organised; happy to work as a team member whilst taking the lead where necessary
• Responsive and business facing and able to prioritise support calls
• Attention to detail, and ability to multi-task
• Ability to recognise problems and suggest and provide effective solutions
• Prepared to travel to other sites occasionally to carry out specific support activities and assist in delivering project objectives
• Strong verbal and written communication skills

WORK EXPERIENCE
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Essential

• Min 3 years working with a major ERP system
• Knowledge of business processes in finance, supply chain, or manufacturing
• Knowledge and understanding of databases and data structures
• Min 2 year experience providing end to-user support, troubleshooting and training
• Driving license

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Desirable

• Experience of manufacturing industry
• Microsoft Dynamics ERP experience
• Experience of assisting on the delivery of ERP Projects or modification
• Report writing or data analytics skills such as Power BI

EDUCATION / QUALIFICATIONS

• Relevant professional IT qualifications

OTHER DETAILS

• On site role minimum 4 days per week.
• Location Melksham

DIVERSITY
At Sofa Brands International, we don’t just accept difference – we celebrate it, we support it, and we thrive on it for the benefit of our people, our customers, and our wider community that we live in.
Sofa Brands International is proud to be an equal opportunity employer. We will never discriminate against any applicant or employee based on age, race, colour, creed, religion, sex, sexual orientation, gender, gender identity or expression, national origin, citizenship, marital status or civil partnership/union status, disability, pregnancy, genetic information or any other basis prohibited by applicable country or local laws.
Job Types: Full-time, Permanent
Benefits:

• Company pension
• Cycle to work scheme
• Employee discount
• Free parking
• Health & wellbeing programme
• Life insurance
• On-site parking
• Referral programme
• Sick pay
• Store discount
• Work from home

Application question(s):

• Are you able to commute to our site in Melksham, Wiltshire?
• What is your current salary and/or expectation?

Work authorisation:

• United Kingdom (required)

Work Location: In person