Department: IT
Reports to: IT Infastructure Manager
Main purpose of the post:
IT Systems Engineer is a member of the IT Infrastructure team, responsible for both the delivery of infrastructure projects and the ongoing support of the airport's server infrastructure. The role focuses on ensuring the smooth operation, modernization, and security of IT systems while contributing to various business-wide projects.
This position is designed for IT professionals with previous experience in 2nd or 3rd-line infrastructure support within medium to large organizations. As an IT Systems Engineer, you will be instrumental in maintaining and enhancing the airport's IT infrastructure. Your role will involve the deployment of new technologies, improvement of existing systems, and ensuring that all operations align with industry best practices. This position offers a dynamic and challenging environment, perfect for those who are passionate about IT infrastructure and its critical role in business operations.
Key tasks and principal accountabilities:

• Maintain and support the airport’s server infrastructure.
• Ensure the continuous operation of primary and disaster recovery data centres through regular health checks.
• Participate in infrastructure-related projects, ensuring they meet business objectives and timelines.
• Collaborate with other IT teams and business units to ensure successful project implementation.
• Enhance system reliability and security by adhering to and implementing industry best practices.
• Ensure all infrastructure components are updated, patched, and protected against security threats.
• Provide support for server, network, and related infrastructure issues.
• Troubleshoot complex technical problems, ensuring system availability and optimal performance.
• Identify opportunities to enhance infrastructure efficiency, reliability, and security.
• Stay informed of industry trends and emerging technologies to introduce innovative solutions.
• Maintain and secure the IT infrastructure, focusing on antivirus, firewalls, and endpoint protection.
• Provide escalation support to the Helpdesk team.
• Ensure comprehensive documentation of procedures and keep system documentation, network diagrams, and support processes regularly updated
• Provide out-of-hours support and maintenance when required.
• Responsibility for the health, safety and wellbeing of yourself and colleagues in the workplace

Key requirements for the role:
Essential

• Minimum of 2 years in a similar role within a medium to large organization.
• Proficient in Microsoft Windows Server technologies and VMware virtualization.
• Strong understanding of networking concepts such as LAN/WAN, IPv4/IPv6, DNS, DHCP, IP addressing, VLAN, and Qo S.
• Familiarity with Office 365, Azure, and other cloud platforms.
• Excellent troubleshooting skills for server, storage, and network issues.
• Experience supporting business-critical applications, managing backups and restores, patching servers, and monitoring infrastructure performance.
• Strong communication skills across all levels of the business.
• Must possess all relevant work permits for the UK and security clearances (DBS and CTC).
• Relevant Vendor training and certifications

Desirable

• Experience supporting mission-critical cloud-based systems, particularly Azure.
• Knowledge of and experience with Palo Alto firewall configuration.
• Proficiency in Power Shell scripting.

This role is ideal for an IT professional with a robust background in infrastructure management, strong troubleshooting skills, and a proactive approach to maintaining and improving IT systems. You should be comfortable working in a dynamic environment where infrastructure reliability and security are critical to business operations.
You will be required to pass a range of referencing and vetting checks, including a Criminal Record Check and for certain roles a Counter Terrorism Check. You must also have lived in the UK for at least 3 years with a 5-year work history, unless in education.
This job description is intended to give an appreciation of the role and the range of duties and responsibilities to be undertaken. It does not attempt to detail every activity. Specific task and objectives will be agreed on an on-going basis. The post holder will be required at all times to perform any other reasonable tasks, as requested by the Line Manager in order to meet the operational needs of the business.
For any further information, please contact the Human Resources department askhr@ltn.aero London Luton Airport Operations Ltd collects your personal information when you submit your application. For more details about the personal information LLA collects, how we collect it, why we need it, what we do with it, how long we keep it and what your rights are, please see our privacy notice at https://www.london-luton.co.uk/privacy-notice.
LLA is committed to fostering, promoting and preserving a culture of diversity, equality and inclusion, as we carry out our mission. We will always be respectful and seek to learn from those different from ourselves. We strive to be an equal opportunities employer and we are determined to ensure that no applicant or employee has a negative experience for being who they are. We welcome all applications!
Job Type: Full-time
Benefits:

• Company pension
• Cycle to work scheme
• Employee discount
• Referral programme
• Work from home

Schedule:

• Monday to Friday

Ability to commute/relocate:

• Luton, Bedfordshire: reliably commute or plan to relocate before starting work (required)

Application question(s):

• What is your salary expectation?

Experience:

• Systems engineering: 2 years (required)

Work authorisation:

• United Kingdom (required)

Work Location: In person
Reference ID: ITSE2108