United Kingdom Job Openings

Audley

Travel Operations Specialist

Witney

August 30, 2024

Vacancy No

VN775

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This role is based out of Witney office in Oxfordshire and typically a minimum of 3 days per week in the office is required. The work pattern for this role is 9-5:30pm Monday to Thursday and 9-5pm on Friday.

About us
Audley Travel is an award-winning, consistently recognised tour operator that specialises in tailor-made travel in over 80 countries. Our clients come to us because we are the true experts of the region and use our knowledge to provide meaningful travel experiences. Our employees are passionate about travel and exploring other cultures. In 2021, we proudly celebrated serving our travel clients for 25 years. Take a look at our video below to get a real taste of who we are and what we love doing:
https://www.youtube.com/watch?v=H-Ah Weqsvds

The role
As a Travel Operations Specialist you will be responsible for the behind-the-scenes management of client’s itinerary once they have chosen to book with Audley. This role focuses on administrative tasks and the end-to-end operation of trips ensuring a smooth and trouble-free journey for our clients from the moment of booking confirmation until their return home. Your duties will include overseeing the booking process, issuing final documentations, and managing any incident that may affect the trip.

You will work closely with our sales teams (Country Specialists), other Audley teams (Operations, Product, Finance and Ticketing), and our partners on the ground (Ground Handling Agents or GHA) to deliver a high standard of quality, service and trip satisfaction. Your role is critical in ensuring that our Country Specialists have the time they need to focus on advising clients on the perfect itinerary while you handle the operational details. Although the role is not client facing, it involves liaising with various internal and external stakeholders, including Country Specialists and our grand agents worldwide.

Key responsibilities include:

Oversee the booking process to ensure that all elements of a client’s itinerary are booked as per their quotation. Ensure prompt follow up where a service is not initially available for booking to ensure all elements of the trip are confirmed at the correct time (including flight bookings)
Where a client or supplier makes changes to a trip post booking, work with the Country Specialist and GHA to modify the booking and ensure the itinerary is up to date and correctly confirmed
Follow documented process to double check bookings (including flight bookings) once complete and authorised in our system
Ensure that the booking is correctly confirmed with any errors corrected and any follow up actions required correctly diarised
Ensure the final booking record is accurate including checking all costs and resolving any errors
Prepare final travel documentation for the client, ensuring that the information is accurate and personalised to enhance client experience
Resolve all supplier invoice discrepancies in respect of bookings you have operated
In partnership with the GHA and Country Specialist, ensure all booking and flight details are up to date and finalised ahead of the client’s departure, cross checking existing confirmations where applicable
Any other administrative duties as may be required to successfully operate a trip

About you
You will have a proven ability to achieve and exceed set KPIs regarding attention to detail, work rate and speed of response. The role is fast-paced and requires managing high volumes of work so speed and the ability to prioritise is key. You will also possess a strong desire to get things right, you must be a natural organiser who is able to multitask.

Additional experience required:

You’ll be a confident and clear communicator with a keen attention to detail
The role involves working with a wide range of internal and external stakeholders, so communication is key to ensure speed of response and accuracy
You’re resilient to change and setbacks in a fast-moving environment with an ability to stay motivated, remaining calm and clear minded
You’ll be able to work independently to given timescales
With a strong track record of delivering excellent service, you’ll have a great understanding how important customer service is, appreciating what it’s like being an Audley client and understanding expectations
You embody the Audley values of being positive, being the difference, being one team and being passionate about travel
Experience of working in the travel industry would be an advantage, but not essential

What you’ll get in return

Holiday - 25 days rising to 30 days with length of service
A day off for your birthday
A day off for volunteering to support a charity, local support group or community work of your choice
Healthshield health cash plan - money back for costs associated with everyday healthcare (including optical, dental, medical, prescriptions, physio), and access to medical and wellbeing resources such as a GP service, employee assistance programme and counselling
Enhanced family leave
Enhanced pension scheme
Life insurance
Discounted Audley trips (for you and your friends & family) and exclusive access to staff travel discount websites
Gympass – a wellbeing platform that gives you unlimited, discounted access to top gyms, studios, and wellbeing apps
Benefits Platform – a reward scheme that gives you discounts and cashback with hundreds of retailers
Sabbatical leave
Long service awards

We believe it's our people that make the difference and who build Audley into the success it is today. We pride ourselves on enabling people to reach their full potential through promoting and celebrating a diverse and inclusive working environment.

Country

United Kingdom

Location

Hybrid; Witney

Salary

Starting salary of £25,500

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