United Kingdom Job Openings

Audley

Ticketing Administrator (Fixed-Term Contract)

Witney

September 3, 2024

Vacancy No

VN774

Advert

This is a fixed-term contract opportunity until 31st October 2025.

This role is based out of Witney office in Oxfordshire and typically a minimum of 3 days per week in the office is required. The work pattern for this role is 9-5:30pm Monday to Thursday and 9-5pm on Friday.

About us
Audley Travel is an award-winning, consistently recognised tour operator that specialises in tailor-made travel in over 80 countries. Our clients come to us because we are the true experts of the region and use our knowledge to provide meaningful travel experiences. Our employees are passionate about travel and exploring other cultures. In 2021, we proudly celebrated serving our travel clients for 25 years. Take a look at our video below to get a real taste of who we are and what we love doing:
https://www.youtube.com/watch?v=H-Ah Weqsvds

The role
As a Ticketing Administrator, you will carry out the necessary checks on bookings to ensure that booking files are ready for our Ticketing team to complete their work. You will ensure that information is correct in our in-house booking system and correctly reflected in our flight booking system. You will also make quality checks to ensure errors are minimised and information is correct ahead of Ticketing work being completed.
Key responsibilities include:

Working ahead of client departure to ensure that client bookings for our UK and US clients have the necessary requirements for Final Flight Check and Ticket issuing work to be completed.
Liaise with our sales teams to ensure that each file has payment, authorisation, waivers and has been invoiced in good time ahead of further departure work.
Ensure that flight bookings are correctly entered into our in-house reservation system.
Cross check names are correct between bookings in our in-house reservation system and our flight system.
Perform Final Flight Checks for UK and US bookings, cross checking and inputting details in our in-house reservation system, Quest, and our flight booking system, Galileo
Achieve and sustain KPI targets set by your Ticketing Supervisor.
Support the Ticketing team with requests, as reasonably required, to increase efficiency in team.

About you
The successful candidate will have proven experience of meeting deadlines with excellent attention to detail.
Other key experience and attributes needed:

Highly organised and able to manage time effectively
Good verbal and written communication skills
Flexible and willing to turn hand to any reasonable task
A strong team player who is comfortable working independently but also share ideas and adopt best practices
Keen to learn and be receptive to continued on-the-job training
Embodies the Audley values of being positive, being the difference, being one team and being passionate about travel

What you’ll get in return

Holiday - 25 days rising to 30 days with length of service
Hybrid working
A day off for your birthday
A day off for volunteering to support a charity, local support group or community work of your choice
Healthshield health cash plan - money back for costs associated with everyday healthcare (including optical, dental, medical, prescriptions, physio), and access to medical and wellbeing resources such as a GP service, employee assistance programme and counselling
Enhanced family leave
Life insurance
Discounted Audley trips (for you and your friends & family) and exclusive access to staff travel discount websites
Gympass – a wellbeing platform that gives you unlimited, discounted access to top gyms, studios, and wellbeing apps
Benefits Platform – a reward scheme that gives you discounts and cashback with hundreds of retailers

We believe it's our people that make the difference and who build Audley into the success it is today. We pride ourselves on enabling people to reach their full potential through promoting and celebrating a diverse and inclusive working environment.

Country

United Kingdom

Location

Hybrid; Witney

Salary

£23,500

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