Oak View Group: Position Summary: About the Venue: Responsibilities:

• Oversees overall daily operation and maintenance of the stadium and all systems. This includes HAVC, sound, lighting, scoreboards/videoboards, fire protection, life safety, workplace safety and others.
• Assists with advancing and communicating event information to the appropriate departments and staff.
• Oversees the conversion of the stadium from one event use to the next.
• Oversee custodial services (contractor) for the venue.
• Administers and negotiates contracts with outside vendors including pest control, HVAC, scoreboard systems and other services.
• Develop and update comprehensive management reports and manuals (i.e. Operations Manual, Annual Preventive Maintenance Plan, Annual Facility Report, Fire Code Rules & Regulations, etc.).
• Demonstrate continuous effort to improve operations, decrease conversion times, streamline work processes and work cooperatively and jointly to provide quality customer service.
• Oversee facility maintenance, operations and related areas.
• Ensure timely and accurate communication from Events & Operations department to other appropriate departments and staff.
• Develop and administer the Operations budget and Capital forecast; budget of additional funds needed for staffing, equipment, materials and supplies, monitor and approve expenditures; implement adjustments as necessary.
• Responsible for health & safety compliance.
• Responsible for selection, training, motivating and evaluating direct reports.
• Work with direct reports and other department team members to correct deficiencies; implement timely disciplinary action as needed.
• Meets with General Manager on regular basis to discuss all matters pertaining to day-to-day operations and events as required.
• Maintain hazardous materials communications program, and material safety data sheets; maintain knowledge of changes in pertinent Federal, State and Local regulations.
• Responsible for all summaries of events produced by the Event Services Department.
• Develop operating procedures that conform to corporate standards, customized to the specific needs of the facility and consistent with the goals and objectives of the client, facility and corporation.
• Manage subordinate supervisors who oversee employees in various functions. Responsibilities include interviewing, hiring and training employees; planning, assigning and directing work; appraising performance; rewarding and disciplining employees; and addressing complaints and resolving problems.
• Attend department head meetings and staff meetings. Develop and maintain a harmonious working relationship with all the other departments.
• Assist in the preparation of the annual operating budget and recommend an annual capital budget for long-range repairs and improvements to the facility. Authorize the requisition of equipment and supplies within budget guidelines.
• Investigate, analyze and resolve operational problems and complaints. Conduct periodic staff meetings to discuss procedures, problems, and policy changes.
• Coordinate events on selected shows/meetings.
• Assist in the preparation and negotiation of service agreements for event services security, event staffing and other agreements as needed. Review contracts for compliance with event and/or government specifications and suitability for occupancy.
• Act as liaison between unions, tenants, facility contractors and county emergency personnel as needed.
  
  • Develop and implement emergency procedures, and safety and risk management policies.
• Research, reviews, and recommends equipment, materials and supplies required in providing event services and planning.
• Prepares schedules and assigns events to the Operations and Event staff.
• Meets with potential clients, advises them on the facility requirements, and negotiates sales of additional services.
• Works with KU service partners to provide quality service to customers.
• Serves as liaison for all facility clients to ensure highest level of customer service for all external service providers.
• Manages concerts, sporting events, meetings, tradeshows, conventions, and conferences contracted at the stadium and conference center.
• Develops policies and procedures for the Event Services and monitors their effectiveness.
• Establishes standards of customer service by working with departments in the facility.
• Develop and maintain a harmonious working relationship with all other departments.
• Evaluates facility practices and recommends improvements to better reflect the needs of KU and the facility and/or to improve the efficiency and safety of operations, in compliance with organization.
• Oversees the development of work plans, show floor set-ups, assigns appropriate duties to subordinates; makes hiring decisions.
• Serve as Manager-on-Duty for events as assigned.
• Other duties as assigned

Qualifications:

• Bachelor’s degree or better from an accredited college or university in Business/Hospitality Management or related field.
• Minimum of ten (10) years management experience in a Stadium, Arena, Convention Center, or other similar public assembly facility
• Minimum of 3 year’s experience at a senior level position serving as a AGM,GM, or Similar role.
• Experience opening a new venue.
• Experience working with higher education and collegiate athletics.
• Ability to identify the needs of users and clients of the stadium.
• Knowledge of crowd management and control techniques.
• Great customer service skills.
• Proven leadership skills.
• Ability to apply conflict resolution and problem-solving skills in a team-oriented environment.
• Ability to express ideas clearly through both oral and written communication.
• Knowledge of budget preparation and control.
• Considerable knowledge of safety regulations and other federal, state or local laws and regulations.
• Effectively work under pressure and meet tight deadlines in a fast-paced environment.
• Ability to communicate with employees, co-workers, volunteers, management staff and guests in a clear, professional, and courteous manner which fosters a positive, enthusiastic, and cooperative work environment.
• Ability to make sound business/operations decisions quickly and under pressure.
• Solid working knowledge of computer applications: Microsoft office, POS systems, timekeeping systems.
• Ability to work well in a team-oriented, fast-paced, event-driven environment.
• Ability to work independently with little direction.

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