United States Job Openings

Oak View Group

Box Office Manager| Mayo Civic Center

Rochester

FULL TIME

October 13, 2024

Oak View Group:

Oak View Group is the global leader in venue development, management, and premium hospitality services for the live event industry. Offering an unmatched, 360-degree solution set for a collection of world-class owned venues and a client roster that includes the most influential, highest attended arenas, convention centers, music festivals, performing arts centers, and cultural institutions on the planet.

Position Summary:

The Box Office Manager will control all ticket inventories and oversee the processing of orders and payments. Utilizing ticketing software, he/she will create ticketing for events and financial reports; manage and participate in the development and administration of an annual budget; direct the forecast of additional funds needed for staffing, equipment, materials and supplies; direct and monitor expenditures. The Box Office Manager is responsible for the selection, training, motivation and evaluation of all Box Office personnel, and he management of all aspects of customer service related to internal and external customers.

This role will pay a salary of $50,000 to $53,000.

For FT roles: Benefits: Health, Dental and Vision insurance, 401(k) savings plan, 401(k) matching, and paid time off (vacation days, sick days, and 12 holidays)

This position will remain open until Dec 31, 2024.

Responsibilities:

Build all events in the ticketing system, including seating manifests, price tables, hold/kills, discounts, pre-sales, etc.
Oversee all financial reconciliation in regards to daily reports, monthly reports and event settlement
Manage all information being sent and posted through ticketing system
Act as systems administrator for ticketing system and liaison between staff, promoters, presenters and the facility
Responsible for system upgrades, occasional testing of new software and routine maintenance and trouble-shooting
Prepare all ticketing reports for and work with tenants on system training and related premium ticketing services
Update and relay all box-office related event information to each department and client
Investigate and resolve ticket-related issues
Responsible for season ticket renewal mailings, processing of season ticket monies and printing/mailing of season tickets
Responsible for all season ticket holder customer service related upgrades, priority point systems, etc.
Responsible for the collection of all ticket monies, tracking of accounts payable/receivable and preparation of sales reports/ticket revenue updates (this includes parking monies)
Work with sales reports/ticket revenue updates
Work with sales and marketing departments to set up various ticket discounts and promotions
Oversee will call for all ticketed events, ensuring compliance to all relevant ticket laws
Process/fill approved charity ticket requests; document all complimentary tickets issued
Track attendance for all events, including pre-sales, walk-ups, promotions, discounts, etc.
Process donor seat selection and retention
Manage of all aspects of customer service as it relates to both internal and external customers, enforcing Oak View Group's principles and corporate initiatives
Direct the creation and control of fiscal budget for the Box Office department
Plan, organize, and coordinate the Box Office efforts for a public assembly facility, stadium. arena or convention center
Develop and implement comprehensive ticket sales programs
Plan, direct, evaluate and provide leadership to Box Office personnel
Establish and maintain effective working relationships with internal/external customers
Analyze challenges, identify alternative solutions, project consequences of proposed actions and implement recommendations in support of organizational objectives
Comprehend and make inferences from written sales materials
Exercise confidentiality and integrity upon handling customer personal/financial information
Complete all duties with a customer service focus through teamwork and dedication to Oak View Group’s principles

Qualifications:

Bachelors Degree from an accredited college or university with major coursework in business management, sports management, business administration or other related field
Minimum of 5 years of increasingly responsible box office/ticketing experience, preferable with a sports facility, convention center, performing arts facility or other multi-purpose public assembly facility
Knowledge of operational characteristics, services and activities of stadium, arena, public assembly facility or convention center sales programs
Knowledge of federal, state, and local regulations
Demonstrated proficiency in Microsoft Office applications and word processing, spreadsheets, database, presentation, graphic design, Power Point and Internet software
Familiarity with Ticketmaster ticketing software
Knowledge of terminology used in box office/sales settings
Knowledge of principles of budget preparation and control
Communicate clearly and concisely, both orally and in writing
Make basic arithmetic calculations (addition, subtraction, multiplication, and division) either manually or through the use of a calculator
Work a flexible schedule including early mornings, days, evenings, overnight, weekends, holidays, extended (long) work days and extended number of days

Strengthened by our Differences. United to Make a Difference:

At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds.

Equal Opportunity Employer:

Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis (“protected class”) including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law.

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