Job Overview

A Day In The Life

• Manage a territory or set of accounts with the objective of providing outstanding service.
• Review quotation requests promptly, secure competitive feedback as available, and if applicable submit quotation requests to Business Units with pertinent comments.
• Organize and review all bids with special, non-standard commercial bid requirements (i.e.; terms and conditions, warranty clauses). Recommend HPS modifications and obtain approvals.
• Work as a liaison between Engineering, Marketing, Field Sales, and HPS customers regarding product requirements, application questions, and potential issues.
• Issue finalized quotations to customers, including organizing and addressing commercial and technical requirements.
• Identify and grow opportunities within your account base and collaborate with sales teams to ensure growth attainment.
• Review purchase orders to ensure requirements are adequately defined and documented, that differences are resolved prior to order entry, and that HPS has the capability to meet contractual requirements.
• Discuss important quotations, significant purchase orders, returned goods requests and any other important transactions with Customer Service Manager, Territory Manager and Regional VP of Sales.
• Coordinate resolution of customer complaints, warranty replacements, returned goods, and any discrepancies.
• Resolve credit and accounts receivable issues.

What will help you thrive in this role?