Position Description

• Provide technical support to end-users via phone, email, or in person, resolving issues promptly and effectively.
• Diagnose and troubleshoot hardware, software, and network problems, implementing timely solutions to minimize downtime.
• Install, configure, and maintain desktops, laptops, printers, and other peripheral devices, ensuring optimal performance and reliability.
• Collaborate with team members to assist in the setup and maintenance of user accounts, access permissions, and security protocols.
• Escalate complex technical issues to senior technicians or system administrators, providing detailed information and recommendations for resolution.
• Document support interactions, solutions provided, and troubleshooting procedures, maintaining accurate records for future reference.
• Conduct routine maintenance tasks and updates on network infrastructure components to ensure optimal performance and security.
• Assist in the planning and implementation of IT projects and initiatives, contributing valuable insights and technical expertise.
• Stay informed about technological advancements and best practices in IT support, actively participating in professional development activities and knowledge sharing sessions.
• Foster positive relationships with end-users, customers, and partners, delivering superior customer service and support experiences.

Requirements

Preferences

• Associate’s Degree in Computer Science or a related field of study preferred.
  
• A+ Certification is preferred.

General Information

• Click the above link to the HRRM Clerical Skills Test registration page.
• Click on "Apply" to submit your request for testing.
• You will receive a test invitation and instructions via e-mail within 48 hours.
• You will have no more than 5 calendar days to access and complete testing.
• Your score will be automatically uploaded to your application.
• The test may be taken once every 30 days.
• Most recent test scores are retained for up to 6 months.

• Regular Full-time
• Hours will be discussed during departmental interview.

• $18.00 - $22.00 Hourly
• Depends on Qualifications
• Based on 26 pay periods

Note: Upon receiving a conditional offer of employment, all applicants are screened for the presence of illegal drugs. The Harris County District Clerk’s Office has an employment-at-will policy.

• Medical Coverage
• Dental Coverage
• Vision Coverage
• Wellness Plan
• Life Insurance
• Long-term disability
• Employee Assistance Program
• Ten (10) days of vacation each year for the first five (5) years of service
  • Accrual rates increase based on years of service
• Eleven (11) County-observed holidays and one (1) floating holiday
• Professional development opportunities
• Dependent Care Reimbursement Plan
• Healthcare Reimbursement Account
• 457 Deferred Compensation Plan

In accordance with the Harris County Personnel Regulations, Group Health and related benefits are subject to amendment or discontinuance at any time. Commissioners Court reserves the right to make benefit modifications on the County's behalf as needed.