Position Information

The duties and responsibilities of this position include but are not limited to:

• Assists customers via telephone with requests to pay bills by credit card. Collects
  transaction information from the customer and inputs it into credit card transaction terminal accurately.
• Accepts payments and requests to void/refund transactions in accordance with the
  established policy. Discusses alternative payment methods and channels available to the customer.
• Provides basic account information such as balances, billing dates, payment due dates, historical transaction information to customers.
• Processes basic account transactions such as account maintenance requests, automatic bill payment enrollment/changes/cancellations, and returned mail. Prepares template and other routine letters.
• Provides lobby support by greeting and directing customers, and assisting them with routine inquiries and requests.

Special Work Requirement: Regular and punctual attendance is required to service customers during established hours of business.

Apply today! If you qualify for the position, your name will be placed on an eligible list for further consideration. This list may be used to fill current and future temporary and permanent Office Assistant II positions, as well as other related positions, in various City departments located throughout the City and County of Honolulu. There is one (1) anticipated vacancy with the Department of Environmental Services, Collection System Maintenance Division. Referrals of qualified applicants will be based upon employment availability, date of receipt of the application, applicant's department preference, or a combination of these and other factors.

Candidates recommended for hire are subject to a background check, including a validation of references from prior employment, a review of dismissals from employment, separations from military service under other than honorable conditions, and a criminal history records check. Certain positions may require a more comprehensive check, including use of the FBI's National Crime Information Center (NCIC) and the Integrated Automated Fingerprint Identification (IAFIS) database and State records, as applicable.

Additional Job Information

Applications must be submitted online by September 10, 2024, 11:59 p.m., Hawaii Standard Time (HST) to be accepted.

• are subscribed to email notices;
• use a valid e-mail account;
• verify your e-mail address is entered correctly on your Government Jobs account;
• check your spam folders; and
• add infoneogov@honolulu.gov and info@governmentjobs.com to your contact list.

Minimum Qualification Requirements

At time of application, you must be a citizen, national or permanent resident alien of the United States or a non-citizen eligible under federal law for unrestricted employment.

EDUCATION REQUIREMENT:
Substantially equivalent to graduation from high school. Responsible work experience that demonstrated the ability to perform the essential functions of the job may be substituted for education.

EXPERIENCE REQUIREMENT:
One (1) year of clerical experience.

LICENSE REQUIREMENT:
Possession of an appropriate valid driver's license (type 3/automobile), as required.

Examination Process

EDUCATION AND EXPERIENCE EVALUATION:
In addition to meeting the above minimum qualifications, your application will be further evaluated. Your score will be based on the quality and quantity of your education, experience and/or other related job requirements and competencies applicable to the position. Failure to provide sufficient information may result in your application being rejected or your receiving a lower score.

EXAMINATION WEIGHT:
Education and Experience Evaluation................................100%