Department Information

Description of Job

• Provide technical and operational support to the Permits Unit, including Access Permits, Utility Permits, Special Use Permits, Outdoor Advertising, and Fencing Agreements.
• Facilitate customer service tracking and resolution, and maintaining procedures to coordinate, collect and monitor application information, digital and paper files.
• Assist the Permits unit by reviewing applications, entering the information into the Sales Force system and other databases, and requesting additional information from the applicant, as necessary.
• Conduct application evaluations utilizing mapping software.
• Maintain professional and courteous public relations with CDOT staff, various governmental agencies and the public.
• Provide directional information, assist complainants or direct them to the proper person for resolution. Document and track resolution to ensure consistency in responding to future complainants and inquires.
• Assist in maintaining data naming conventions and ensuring data integrity for efficient and adequate reporting.
• Compile drafted Access Permits, Utility Permits, Special Use Permits, and Fence Agreements and send to appropriate permits staff for review.
• Assist Permits staff with insurance certificate review, maintenance, and filing.
• Attend meetings to take notes.
• Answer phone calls for the Permits Unit and direct calls as appropriate.
• Research and provide information to resolve problems and complaints.
  
• Other duties as assigned.

• Part-time works hours Monday-Friday, with the opportunity for a flexible schedule, approximately 30 hours a week
• 
  After a training period, you will likely work a hybrid schedule with a combination of in-office and remote work
• May occasionally need to travel to attend trainings or meetings during the work day

Minimum Qualifications, Substitutions, Conditions of Employment & Appeal Rights

• At least three years of full-time experience where the primary job duties involved ALL of the following:
  • Applying rules and procedures for the entry, quality assurance, and reporting of data and information
  • Planning, organizing and tracking multiple, concurrent projects
  • Providing ongoing customer service to internal and external customers
  • Regular use of computer software/systems, such as Word/Docs, Excel/Sheets, and SAP.

• A combination of relevant education and experience equal to at least 3 years.
  • Education from an accredited college or university with coursework in Business Administration, Public Administration, Construction Management, Transportation Planning, Urban Planning, Engineering, or another field of study related to the duties of this position will be considered.
  • Full-time experience with a primary focus on ALL of the following will be considered.
    • Applying rules and procedures for the entry, quality assurance, and reporting of data and information
    • Planning, organizing and tracking multiple, concurrent projects
    • Providing ongoing customer service to internal and external customers
    • Regular use of computer software/systems, such as Word/Docs, Excel/Sheets, and SAP

• Must pass a pre-employment screening which may include social security number trace, criminal records check, public court records check, educational records, and driving records checks. More information in the supplemental information section.

• Demonstrated success with the duties listed in the Description of the Job section.
• Years of State service experience related to the duties of this position.
• Highest work/personal ethics and integrity.
• Interest or familiarity with Access Permitting, Utility Permitting, Outdoor Advertising, Fencing Agreements and relevant federal, state and local laws and regulations.
• Technical and data management/tracking/monitoring skills and experience.
• Experience providing excellent customer service to both internal and external customers.
• Experience in tracking information and project status and communicating with multiple customers.
• Experience with construction project documentation.
• Effective planning, organizing, prioritizing and time management skills.
• Strong attention to technical detail and accuracy;
• Effective reasoning, analytic, investigative and problem-solving skills and experience.
• Ability to work under tight deadlines and be adaptable to changing assignments.
• Ability to manage and prioritize work assignments independently.
• Ability to work effectively in both independent and team situations.
• Ability to follow directions and ask questions when unsure.
• Ability to quality check the work of others regarding both paper and electronic documents.
• Fluency in Microsoft Office Suite (Word, Excel, Power Point), Gmail and Google Applications, SAP, and the ability to quickly learn other software systems.

Supplemental Information

• A complete CDOT Application for Announced Vacancy (please submit online using the green 'APPLY' button at the top of this announcement)
• A complete Supplemental Questionnaire (The questionnaire is part of the online application. You will be prompted to answer them as you are completing your online application.)
• A cover letter that describes your interest in this position, how your experience aligns with the minimum and preferred qualifications of this position. Cover letters must be uploaded as an attachment to your online application. Cover letters will not be accepted after the closing date and time of the announcement.
• A detailed chronological resume. Resumes must be uploaded as an attachment to your online application.
• If you are using education to qualify, a copy of your official or unofficial transcript showing that your degree has been conferred and the name of your school, or your NACES accreditation. Please submit this as an attachment to your online application.
• If you are a veteran, a copy of your DD214. Please submit this as an attachment to your online application.

• All applications that are received by the closing of this announcement will be reviewed against the minimum qualifications in this announcement. Candidates who meet the minimum qualifications proceed to the next step.
• Colorado Revised Statutes require that state employees are hired and promoted based on merit and fitness through a comparative analysis process.

• Part, or all, of the comparative analysis for this position may be a structured application review, which involves a review of the information you submit in your application materials by Subject Matter Experts (SMEs) against the preferred qualifications.
• Be sure your application materials specifically address your qualifications, experience, work products, and accomplishments as they relate to the Major Duties, Minimum Qualifications, and Preferred Qualifications sections as listed above. Failure to include adequate information or follow instructions by the deadline for application may result in your application not being accepted for this position and may affect your inclusion as a qualified candidate in any step of the selection process and placement on the eligible list.

• A top group, up to six candidates, will be invited to schedule an interview with the hiring manager.