Winter Lights Guest Service Lead, Buildings
Winter Lights, our largest fundraiser, transforms our gardens into a dazzling display of lights during November and December, creating an enchanting experience for all who visit. As part of our seasonal team, you'll help bring this wonder to life, ensuring that our guests enjoy a cozy, memorable evening surrounded by beauty. If you're looking to spread holiday cheer and be part of something special, we'd love to have you on board!
There are 3 Guest Service Leads scheduled each night of the event: One in admissions and one in each of the two buildings. The Leads are the primary contact/resource for other staff and for guests at the event. This role will focus on building mangement. Duties will include answering guest and staff questions, providing excellent customer service through various forms of communication, checking in volunteers and staff for their shifts, monitoring radio activity during the event, assisting the cocoa shack and/or cocoa cabin with change if necessary, and other event-operation duties as assigned. The Building Leads coordinate with the Producer to serve guests, staff, and volunteers and help keep the event running smoothly.
Still not sure? Join us at The North Carolina Arboretum (100 Frederick Law Olmsted Way, Asheville, NC 28806) for a job fair on Wednesday, September 25, from 4:30 to 6:30 p.m. and learn more about us and our seasonal openings.
The Guest Service Leads coordinate with each other and with leads in other departments and are expected to interact with guests most of the shift. These interactions can occur by standing to greet guests entering the building and making periodic strolls through the building to ensure a positive and safe guest experience. This position is responsible for helping set up exterior music devices and prepare the building for guests.

This role will begin at 4:30 p.m. and end by 11 p.m. Guest Services staff are expected to work evenings and weekends. Holiday availability is REQUIRED of all positions. Pay is $17 to $18 an hour.

Primary Purpose of the Organizational Unit
Winter Lights is the primary fundraiser for The North Carolina Arboretum. Featuring over a million lights, guests will walk through the gardens to experience the show. Winter Lights runs every evening from November 15 through December 31.
Minimum Education, Experience, and Skills
Applicants must be at least 18 years of age. A high school (or equivalent) is required and a background check is conducted as a part of employment.
Competencies
• Customer Service: This position will require strong customer service skills including a solid knowledge of event procedures, attentiveness to customer feedback and the ability to use positive language. • Communication: Must have excellent and courteous written and verbal communication skills for interaction with both internal and external publics. Ability to screen and direct clients and visitors to the appropriate source, inform the public about services, processes, procedures and guidelines. This position will need to follow both written and oral instructions. • Work Management: Ability to coordinate tasks and establish priorities in response to work flow, be detail-oriented and have a high level of organization. Must be able to manage multiple projects with accuracy and exhibit stellar time management skills. • Technology: Proficient use of computers including Microsoft Office and Google Suite, as well as the ability to navigate and learn new programs quickly.

Classification: (Seasonal) Winter Lights Guest Services Lead - Buildings
Position Number: UNCSO-ATNCA22
Appointment Type: Temporary
Full-Time/Part-Time: Part-Time
Location: 100 Fredrick Law Olmsted Way, Asheville, NC 28806 USA
Posting Open Date: 9/20/2024
Posting Close Date:
Posting Number: req489

EEO
The UNC System Office (includes PBS NC, NCSEAA, and NC Arboretum) is an equal opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to age, color, disability, gender identity, genetic information, national origin, race, religion, sex, sexual orientation, or status as a protected veteran.
The UNC System Office (includes PBS NC, NCSEAA, and NC Arboretum) is a VEVRAA Federal Contractor.

To claim veteran's preference, all eligible persons shall submit a DD Form 214, Certificate of Release or Discharge from Active Duty, along with a State Application for Employment (Form PD-107 or equivalent) to the appointing authority.

The UNC System Office (includes PBS NC, NCSEAA, and NC Arboretum) participates in E-Verify. Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States.
EEO Contact Information
Applicants needing assistance with the application process are asked to contact: ophiring@northcarolina.edu