Southworth Products, located in Falmouth, Maine, has an immediate opening for a Sr Manager of Commercial Operations, Americas
Southworth is the world’s largest manufacturer of ergonomic material handling equipment for vertical lifting and work positioning. Our products are designed to improve worker productivity while reducing the potential for injuries.
Anywhere that workers are lifting and positioning items, handling pallets, working with parts in containers or transporting loads in a factory or warehouse, Southworth has a product to make the job faster, safer, and easier.
We realize that our success is a direct result of the efforts of our talented and dedicated employees. To ensure continued success we take extra care to make sure that careers at Southworth are financially, intellectually, emotionally, and socially rewarding for all.
We offer a generous time off policy, 401k match, affordable health and vision coverage, tuition reimbursement, development plans for career growth, work from home flexibility, and a fun engaged workforce!
Duties & Responsibilities:
The Sr. Manager of Commercial Operations, Americas is responsible for ensuring the success of revenue generation and client relationships through the oversight of several teams: Customer Support & Parts, Estimating, Sales Compensation, Incentives and Commercial Analytics, Commercial Systems & Sales Training.
As a member of the SIGI Commercial Leadership Team responsible for revenue generation, the Sr. Manager of Commercial Operations, Americas objective is the overall success of SIGI in alignment with the Americas SIGI strategic plan and talent strategies. The position is based at Southworth International Group, Inc. (SIGI) headquarters in Falmouth, Maine.

• Will provide strategic direction and leadership to multiple teams, ensuring alignment within the teams as appropriate with higher level visibility into interdependencies and bigger picture themes and trends.
  • Customer Support & Parts- Oversee the team who will provide a consistent and professional level of support to our customers by determining correct equipment parts orders for SIGI umbrella products offered in the Americas. Will provide a high level of efficiency, attention to detail, responsiveness and timeliness and collaborate with key stakeholders to ensure results and proactively prevent future issues.
  • Estimating- Oversee the team responsible for preparing costs, time estimates, and lead times for SIGI umbrella products offered in the Americas. Will ensure accurate and timely quotes in support of revenue objectives. Will partner with purchasing, engineering, manufacturing, and other key stakeholders to ensure the team has relevant information to make effective quotes.
  • Sales Compensation, Incentives & Commercial Analytics-oversees the team who will provide analytics for sales compensation & incentives and other commercial analytics, ensuring the commercial team has necessary insights and analytics for Americas umbrella of SIGI products. Analytics may include sales forecasting, sales team performance, market penetration and identification of market growth opportunities, sales activities against targets, lead generation, customer insights trends, and other analytics to ensure market position awareness and strategies for growth. Will provide insights and analytics to leadership teams to support business decisions.
  • Commercial Systems & Sales Product Training- will oversee individual or team to provide systems and sales training to sales professionals and channel partners to support revenue generation.

Qualifications – Skills and Experience

• 7+ years of experience leading commercial operational functions with an emphasis on enabling selling efforts across channels through systems/ technology (CPQ, CRM functionality, for example).
• Advanced level of business acumen with moderate experience with customer support, analytics, and manufacturing industry.
• Superior interpersonal, communications, flexibility, and conflict management skills.
• Strong analytical and proactive problem-solving skills, demonstrating a sense of urgency. Ability to triage and prioritize.
• Strong collaboration skills with key stakeholders across business groups to deliver key outcomes, ensuring a balanced perspective and win-win outcomes.
• Proficient computer skills – especially Microsoft Suite of applications (Word, Power Point, Excel) and sales operational systems. Tableau experience preferred.

Personal characteristics:

• High integrity, with the ability to balance client and company needs to ensure desired outcomes.
• High expectations on results and proactive problem solving.
• Optimistic with a can-do-attitude with the ability to work well in a fast-paced and changing environment. Works well under pressure.
• Empathetic leader with self-awareness and the ability to motivate and encourage others while ensuring accountability.

Key Competencies:

• Decision Making Using Analytics-can synthesize input and see the bigger picture and trends to enable strong decision making.
• Results oriented - Produces results of high standard through strategic execution through various products and sales channels. Provides clear direction to the team and supports development of the team to ensure success.
• Motivates and Inspires - Creates an environment that stimulates others to succeed and meet objectives.
• Communicates and Collaborates Effectively- ensures a clear and aligned understanding of goals and objectives and partners across internal and external stakeholders to achieve win-win outcomes.
• Win the right way - committed to the highest ethical standards among all stakeholders in the organization and conducting its business with those standards.

Required Capabilities

• 8+ hours per day sitting desk/computer; stand and walk occasionally throughout workday.
• Lift, lower, and maneuver up to 10 pounds occasionally.
• Manual dexterity and repetitive motions required throughout workday.

The purpose of this job specification is to outline the general responsibilities and qualifications for the Sr. Manager of Customer Support & Sales Enablement, Americas. This is not an exhaustive list, and other responsibilities may be assigned as needed.
We’re an Equal Opportunity Employer: You’ll receive consideration for employment without regard to race, sex, color, religion, sexual orientation, gender identity, national origin, protected veteran status or disability.
We’re only hiring those authorized to work in the United States. We do not currently sponsor immigration visas.
SIGI does not accept unsolicited resumes from search firms or employment agencies. Any unsolicited resume will become the property of SIGI.