What you’ll do:

• Develop and maintain relationships with key customers at multiple levels.
• Perform basic negotiations including pricing, delivery schedule and standard order requirements.
• Collaborate with cross functional teams to drive deliverables and high-level solutions.
• Conduct scheduled business reviews (weekly, monthly, quarterly) often presenting on deliveries, mods schedule changes and recovery plans.
• Coordinate with operations to verify lead time, customer schedule needs and special requests.
• Manage LTA, MY and PO mods through the COSR review process and scheduling.
• Process returns material authorizations, credits and authorize warranty.
• Manage order backlog for accuracy.
• Manage customer portals and utilized customer software.
• RFQ, price quote and order entry of key customer orders in Sales Force and ERP.
• Provide quote support along with inputs to Small Business plans.
• Act as the ‘voice of the customer’ and encourage team behaviors that focus on adding value and delivering customer benefits.
• May act as lead or represent function on RCCA, site CI projects, customer or finance audits.
• Research AR payment issues
• Support key performance indicator metrics.
• Ensure that Environmental, Health, and Safety are included as part of their everyday activities.
• Complete other duties, as assigned.

Qualifications:

Skills:

• Effective verbal/written and interpersonal skills.
• Basic application of financial principles, theories and concepts.
• Ability to identify, mitigate, and communicate significant business risks.
• Use and application of industry practices and standards.
• Ability to work on problems of significant scope and complexity.
• Experience coordinating and driving team efforts for projects.
• Experience driving resolution of problems both internally and externally.
• Follows standard practices and procedures in analyzing situations or data from which responses can be readily obtained.
• Ability to follow specific and detailed instructions.
• Strong interpersonal skills (communication, motivation, team working).
• Excellent time management skills, with the ability to manage multiple tasks and priorities.
• Methodical and organized.
• Analytical and highly numerate.
• Ability to work as part of a team and under own initiative.
• Commercially aware.
• Delivery focused mind-set.