Introduction:
Who we are…

Founded in 2002, ELMO Software is the trusted provider of HR technology solutions to 2,000+ mid-sized organisations and more than one million end users across Australia and New Zealand.With a comprehensive suite of ISO-certified solutions that span the full employee lifecycle, ELMO Software is designed to scale as organisations grow. Flexible and configurable, ELMO’s one-stop HRIS fits to your specific needs and workflows.Through powerful technology, automation, data and analytics, ELMO Software empowers HR professionals to play an integral role in company decision making.

Life & Culture...

At ELMO you will be joining an epic team with the opportunity to make a big impact. We foster an authentic, collaborative, fun working environment and being an ELMOnian means you're part of an amazing team that will push you to grow, support you with challenges and allow you to shine. Some of our benefits include:

• Hybrid work set up
• Paid Parental leave - 12 weeks primary, 6 weeks secondary
• Birthday leave, YOU day each year, as well as connecting people leave (up to 6 weeks working from anywhere)
• Inhouse Learning and Development initiatives
• ELMO Social and Diversity clubs
• Wellbeing initiatives such as boot camp, yoga etc.
• Mental Health/EAP programs
• Flare Benefits (great discounts, novated leasing, salary sacrifice)

Our values:
Obsess over customers - Everything we do is designed to positively impact our customers
Help others thrive - Be they colleagues, communities or customers, we champion ways to help others thrive
Seek out different - We constantly look to innovate, challenge the status quo and defy barriers
Be fearlessly optimistic - We bring unwavering positivity to any challenge as we know it will drive meaningful change

Description:
About the opportunity..

Reporting to our Regional Account Director (Growth) ELMO are currently seeking a highly skilled Account Director to lead and oversee our growth client relationships in either Sydney or Melbourne. In this senior role, you will be responsible for driving client success and meeting and exceeding growth account targets and sales, client satisfaction and client retention of the existing customer base.

Key Responsibilities:

• Client Partnership: Serve as a senior point of contact for key growth accounts, fostering long-term partnerships that drive mutual success.
• Saa S Renewals Oversight: Take ownership of the renewal strategy for all strategic accounts, ensuring that renewal processes are seamless, and that terms are advantageous for both clients and the company.
• Growth Initiatives: Identify and pursue opportunities for expanding client engagements, including upselling and cross-selling additional services and products.
• Insightful Analysis: Lead the analysis of client performance data to develop and implement strategies that maximise ELMO's client satisfaction and account profitability.
• Cross-Functional Collaboration: Work closely with internal teams, including product development, marketing, and customer success, to ensure a cohesive approach to client management and to drive continuous improvement.

Skills and Experiences:

• Extensive Experience: Proven track record in a senior account management or directorial role within a Saa S environment, with significant experience managing growth accounts and overseeing renewals.
• Strategic Vision: Demonstrated ability to develop and execute strategies that align with both client objectives and company goals.
• Exceptional Communication: Excellent communication and relationship-building skills, with the ability to engage and influence C-level executives.
• Data-Driven Decision Making: Advanced analytical skills, with the ability to leverage data to inform strategic decisions and drive client success.
• Collaborative Mindset: A team-oriented leader who can work effectively across multiple departments to achieve shared goals.

ELMO Software Limited is an equal opportunity employer, and we encourage applicants from diverse backgrounds to join our team. Key to this role is an awareness of data privacy and security as you will be dealing with sensitive employee data in accordance with ELMO ISO 27001 Certified security policies.