Req ID: 75283
Department: Small to Medium Enterprise Banking VIC/TAS
Division: Australia Commercial
Location: Melbourne
About Us

At ANZ, we're shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our millions of customers.

About the Role

As an Assistant Manager in our SME Banking Melbourne CBD and Western Melbourne Region you’ll play a key role in helping in growing an retaining a portfolio of high value customers. The purpose of this role is to partner with a Relationship Manager to support a portfolio of SME Banking customers in all aspects of customer service, product support, compliance, processes, systems and governance.

Banking is changing and we’re changing with it, giving our people great opportunities to try new things, learn and grow. Whatever your role at ANZ, you’ll be building your future, while helping to build ours.

Role Type: Permanent
Role Location: 55 Collins Street, Melbourne VIC 3000
Work Hours: Full-time

What will your day look like?

As an Assistant Manager, you will have the opportunity to:
Maintaining a well-managed portfolio compliant with all relevant policies and procedures

Maintaining control of workflows across all compliance and customer fulfilment process

Acting in the best interest of the customer and apply a customer-centric approach

Proactively developing and maintaining a detailed understanding of customer business and financial needs

Providing solution towards account maintenance and simple customer requests

Supporting the Relationship Manager with management of a portfolio of multinational customers

Collaborating with Product Partners and other stakeholders to fulfil customers’ needs

Engaging specialist teams when required

What will you bring?

To grow and be successful in this role, you will ideally bring the following:

Relationship Management: Building, maintaining and influencing relationships to achieve mutually beneficial outcomes.

Portfolio Management: The selection, prioritisation and management of a portfolio of work/and or customers in line with its strategic objectives and capacity to deliver. The goal is to balance change initiatives and business-as-usual while optimising return on investment.

Customer Solutioning: Supporting customers by understanding their needs and informing them about relevant products or services, and/or providing considered options, that meet those needs.

Fulfilment: The end-to-end execution of a process, or part thereof, to achieve a customer or end user outcome.

Support credit approval activities with emerging proficiency in credit assessment and management

Data Interpretation: Using data and reporting to draw insights to problem solve and/or inform business or customer decisions.

You’re not expected to have 100% of these skills. At ANZ a growth mindset is at the heart of our culture, so if you have most of these things in your toolbox, we’d love to hear from you.

So why join us?

From the moment you join ANZ, you'll be doing meaningful work that will shape a world where people and communities thrive.

But it's not just our customers who'll feel your impact. you'll feel it too. Because at ANZ, you'll have the resources, opportunities, and support you need to take the next big step in your career.

We're a diverse bunch at ANZ in different roles, different locations, doing different things. That's why we have a range of flexible working arrangements, so our people can 'make work, work for them'. We also provide a range of benefits including access to health and wellbeing services and discounts on selected products and services from ANZ and more.

At ANZ, you'll be part of an organisation where the different backgrounds, perspectives and life experiences of our people are celebrated. That's because we're committed to building a workplace that reflects the diversity of the communities we serve. We welcome applications from everyone and encourage you to talk to us about any adjustments you may require to our recruitment process or the role itself. If you are a candidate with a disability or access requirement, let us know how we can provide you with additional support.

. You can apply for this role by visiting ANZ Careers and searching for reference number 75283.

Job Posting End Date

, 11.59pm, (Melbourne Australia)