Req ID: 79529
Department: Small to Medium Enterprise Banking WA/SA/NT
Division: Australia Commercial
Location: Adelaide
About Us

At ANZ, we're shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our millions of customers.

About the Role

Your role as a Business Banking Manager is to build customer engagement with existing small business customers primarily within your area and provide tailored solutions and recommendations to support business growth and development.

Banking is changing and we’re changing with it, giving our people great opportunities to try new things, learn and grow. Whatever your role at ANZ, you’ll be building your future, while helping to build ours.

Role Type: Permanent
Role Location: Level 18/83 Pirie Street Adelaide
Work Hours: Full Time

What will your day look like?

As a Business Banking Manager role, you will have the opportunity to:

• Build sustainable long-term client relationships and growing critical customer portfolios,
• Provide customers with effective, value-added solutions whilst managing potential risks and applying financial analysis to identify key insights,
• Collaborate with various teams with the Business Unit and across the wider bank to support your customers’ growth and ongoing success,
• Role model coaching, underpinned by a deep understanding of individual's motivations and aspirations to engage and inspire outperformance, and
• Develop a network of contacts and assist in achieving overall business strategies of sourcing new business, maximizing existing business, and increasing effectiveness.

What will you bring?

To grow and be successful in this role, you will ideally bring the following:

Participation in high volume inbound and structured leads-based outbound calling

Providing high quality customer service to a wide and diverse range of customers in a team-based managed portfolio

Retention and growth of existing customers

Ability to understand customer ambitions and help them realise their business growth and development goals.

Contribution to a high performing team culture and environment based on high collaboration and rapid customer solutioning.

Meeting assigned performance targets across the balanced scorecard.

Engaging with existing small business customers

Management of a team-based customer portfolio

Effective collaboration with Lighthouse & CSO enablement teams

Maintaining deep knowledge of the ANZ product suite to ensure customers are recommended appropriate solutions

You’re not expected to have 100% of these skills. At ANZ a growth mindset is at the heart of our culture, so if you have most of these things in your toolbox, we’d love to hear from you.

So why join us?

From the moment you join ANZ, you'll be doing meaningful work that will shape a world where people and communities thrive.

But it's not just our customers who'll feel your impact. You'll feel it too. Because at ANZ, you'll have the resources, opportunities, and support you need to take the next big step in your career.

We're a diverse bunch at ANZ in different roles, different locations, doing different things. That's why we have a range of flexible working arrangements, so our people can 'make work, work for them'. We also provide a range of benefits including access to health and wellbeing services and discounts on selected products and services from ANZ and more.

At ANZ, you'll be part of an organisation where the different backgrounds, perspectives and life experiences of our people are celebrated. That's because we're committed to building a workplace that reflects the diversity of the communities we serve. We welcome applications from everyone and encourage you to talk to us about any adjustments you may require to our recruitment process or the role itself. If you're a candidate with a disability or access requirement, and have an enquiry about the support provided, please let us know on your application or visit ANZ Accessibility and Inclusion Programs for alternate contact methods.

. You can apply for this role by visiting ANZ Careers and searching for reference number 79529.

Job Posting End Date

01/11/2024 , 11.59pm, (Melbourne Australia)