• Ensuring customer service standards are maintained and responsibility taken for prompt resolution of issues/complaints.
• Maintaining regular contact with customers and/ or other stakeholders, in line with service standards ensuring they are consulted as part of the claims management process, informed of all key claim developments and aware of their obligations.
• Proactively managing claims, identifying, and managing return to work barriers on individual claims and implementing strategies to address these.
• Ensuring data is maintained through correct data entry.
• Actively contributing to the achievement of business targets and participate in departmental projects, as required.

• Experience in a similar case management role within personal injury insurance or interest in psychological and mental health claims
• TMF/Insurance for NSW experience highly regarded
• You demonstrate enthusiasm and ability to deliver high quality services and positive customer experiences.
• You have ability to plan and prioritise effectively, organise tasks and manage competing resources and demands.
• You have the ability to recognise, avoid, manage, and escalate conflicts to enable effective and timely resolution in accordance with organisational processes.
• You pay high attention to detail by completing tasks with thoroughness and accuracy and has the ability to quickly identify errors or inconsistencies within information.
• You exhibit excellent verbal and written communication skills, capable of communicating with clarity, impact, and influence.

• Be part of a team that’s open-minded, supportive, and genuinely focused on customer outcomes.
• A sense of belonging in the workplace, where you are welcomed and encouraged to bring your most authentic self to work.
• An employer that is committed to supporting your work/life balance and is always open to conversations about flexible & remote working.
• Access to over 10,000 on-demand learning resources and programs, to support you in taking control of your career development.
• Deals and discounts across a great range of retail, tech, and travel brands, and offers for health and well-being.
• Initiatives to support your financial wellness through selected discounted Allianz insurance products, superannuation matching, salary sacrificing, novated leasing and our referral bonus scheme.
• The opportunity to take part in our Employee Share Purchase Program- own a piece of your employer.