Join a dynamic team and lead transformational change management initiatives
Fixed-term to July 2025 - immediate start subject to availability
Attractive remuneration package, flexible hybrid work environment

About Us - We’re looking to give customers and employees great experiences

We are committed to becoming a truly customer-centric organisation. This role is all about shaping our future through the implementation of a major business transformation. Through innovation, collaboration, leadership and technology, we are realigning how we work together to enhance the customer experience.

We offer flexible hybrid working arrangements along with being in a prime Camberwell location surrounded by leading cafes, restaurants and other key amenities making this a fantastic work lifestyle opportunity.

A little bit about the role

You will be a member of a small team of change experts with responsibility for delivering on our change strategy and vision, and ensuring that a disciplined change management approach is applied to projects across our organisational transformation. With a sizeable change agenda, you’ll have the opportunity to work across our Core Oracle Implementation. Whilst there is a system component to this transformation - our key to success is our people and enhancing the ways of working. You will have access to skilled Organisational Development practitioners and programs to support the implementation of this work.

You will leverage your expertise in change management to enhance our organisational change maturity. You will help provide our Executive Leadership team with visibility on our capacity for change so they can make informed decisions to minimise the risk of change fatigue.

You are highly skilled at establishing and maintaining strong relationships and can communicate across a diverse audience through a variety of platforms. Expertise and proven track record in applying change management principles, methodologies and tools: developing change impact assessments, stakeholder management, communication and training plans essential. Your ability to find your feet easily in an ambiguous/evolving environment will be key to success.

Want to know more?

We have a few ways you can connect further and gain a better insight into this opportunity:

Position description
Boroondara Customer First Program

For a confidential conversation please contact Brenda Utano, Senior Change Manager on 0402 457 794 during business hours.

Employment requirements

Applicants must have the right to work in Australia.
Preferred applicants will be required to undergo a National Police Record Check

How to apply

Please submit your application online by 11:59 pm 12 September 2024. All applications must be made via the online portal; no applications direct to the hiring manager or from recruitment agencies will be considered.

For a confidential conversation please contact Brenda Utano, Senior Change Manager on 0402 457 794 during business hours.

We understand that this portal may not meet the needs of people who rely on Assistive Technology or have other diverse requirements. If you have any difficulty using our recruitment system, please do not hesitate to contact People Culture and Development on (03) 9278 4401 or pcd@boroondara.vic.gov.au to allow us to help in any way we can.

Who are we?

The City of Boroondara is a metropolitan council, representing more than 170,000 people in the inner-eastern suburbs of Melbourne. A leader in the local government sector, with a reputation for innovation and excellence, we believe in providing an environment where our staff thrive, both in the work they do and in how they learn and develop as people and professionals.

We like to challenge the norm and we are investing significantly in innovation and technology improvements in order to provide our customers with an even greater experience and engagement. We are putting our customers at the forefront of what we do with our organisation wide change initiative, the Customer Experience Improvement Strategy (CEIS).

You will be instrumental in driving this change across the organisation using best practice approaches to successfully support us from the now to our desired future state.

With so much going on it’s a great time to join Boroondara!