Full time ongoing position
Rewarding community focused role
$79,701 - $92,744 plus Super

We are seeking a positive and highly organised librarian with a strong customer focus, to join our team of staff committed to providing high quality library experiences to the Boroondara community. This is a permanent role based at Kew Library. Please note regular weekend and evening work is required with this role.

A little bit about the role

Along with general library duties, the role will provide the highest possible standard of frontline and circulation support in person, by telephone and in writing to the Boroondara community. The role will also take every opportunity to promote the library’s services, collections (print and digital) and events.

The role supports the provision of equitable access to library services and materials for members of the Boroondara community of all ages, including people in institutions, who are unable to visit the library because of frailty, illness, disability or other valid reasons.

As a Home Library Services Librarian, you will be responsible for:

selecting and coordinating deliveries of specific materials to housebound individuals
ensuring a relevant and well-maintained large print and talking book collection; and
volunteer management.

About you

To be successful in this role you will have:
Well-developed and positive interpersonal skills with ability to communicate effectively with both staff and public.
Experience working in a library, preferably in a public library.
Ability to liaise effectively and sensitively with a range of individuals, agencies and community organisations.
Ability to train staff and members of the public in the use of information tools and technology.
Ability to supervise, organise and direct other staff in a customer service and operational setting and volunteers.
Experience in frontline customer service; and
Proven versatility and flexibility to manage time and plan work according to demand.

Qualifications and Employment Requirements

Tertiary qualification which confers eligibility for professional membership of the Australian Library and Information Association.
Applicants must have the right to work in Australia.
Preferred applicants will be required to undergo a National Police Record Check and hold a valid Working with Children Clearance.
All local government employees must be fully vaccinated to perform work outside of their place of residence. Appointment of the successful candidate will be subject to provision of evidence of vaccination status or medical exemption prior to commencement.

Want to know more?
Boroondara prides itself on its excellent community and support services. We consult with the community to ensure that we deliver to their expectations with a strong focus on customer experience.

How to Apply

Please submit your application online by 11:59pm Wednesday 18 September 2024. All applications must be made via the online portal; no applications direct to the hiring manager will be considered. No calls or applications from agencies please.

For any further information please refer to the Position Description, or contact Kelly Brettargh (Library Operations & Customer Service Lead) during business hours on (03) 9278 4488 for a confidential discussion.

We understand that this portal may not meet the needs of people who rely on Assistive Technology or have other diverse requirements. If you have any difficulty using our recruitment system, please do not hesitate to contact People Culture and Development on (03) 9278 4401 or pcd@boroondara.vic.gov.au to allow us to help in any way we can.

Who are we?

The City of Boroondara is a metropolitan council, representing more than 170,000 people in the inner-eastern suburbs of Melbourne. A leader in the local government sector, with a reputation for innovation and excellence, we believe in providing an environment where our staff thrive, both in the work they do and in how they learn and develop as people and professionals.

We like to challenge the norm and we are investing significantly in innovation and technology improvements in order to provide our customers with an even greater experience and engagement. We are putting our customers at the forefront of what we do with our organisation wide change initiative, the Customer Experience Improvement Strategy (CEIS).

You will be instrumental in driving this change across the organisation using best practice approaches to successfully support us from the now to our desired future state.

With so much going on it’s a great time to join Boroondara!