Req ID: 76931
Department: AR Branch Network
Division: Australia Retail
Location: Brisbane
About Us

At ANZ, we're shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our millions of customers.

About the Role

Role type: Permanent, full time

Role location: ANZ Brisbane CBD: 111 Eagle Street, Brisbane QLD

At ANZ our purpose is to shape a world where people and communities thrive. We’re making this happen by improving our customers’ financial wellbeing so they can achieve incredible things – be it buying their home, building a business or saving for things big or small.

As a Commercial Home & Investment Lending Manager (CHILM), your goal is to support the mid-market Commercial segment in their whole of wallet aspirations. You will do this by relentlessly increasing home loan penetration within customer portfolios by proactively engaging with stakeholders across the value chain to create, nurture and develop mutually beneficial and commercially viable relationships.

Partnering with commercial bankers to drive revenue, through joint ownership of client relationships ensuring a healthy pipeline of customer acquisition, with a correlating and complimenting focus on retention. You will be a subject matter expert in all facets of consumer lending to high value clients with complex needs. You will also coach customers through each step of the journey towards an ongoing improvement in financial wellbeing.

Banking is changing and we’re changing with it, giving our people great opportunities to try new things, learn and grow. Whatever your role at ANZ, you’ll be building your future, while helping to build ours.

What will your day look like?

As a Commercial Home and Investment Lending Manager with ANZ:
You will be a dedicated home and investment lending specialist to the mid-market Commercial client – responsible for identifying appropriate products and solutions to meet your customer’s needs.

You will partner with commercial bankers and co-manage clients to deepen relationships in attaining whole of wallet. You will take a holistic approach, helping customers achieve their home or investment property goals while protecting their financial wellbeing. You will proactively connect customers to other ANZ teams who can further support their goals.

You will be a driver of Commercials’ portfolio growth, both by maximising customer inflow and minimising customer attrition. You will contribute to Retail district performance by seeking to outperform against individual target.

You will develop strong knowledge of your local market, highlight emerging trends and drive customer and stakeholder referrals.

You will embrace opportunities for change and continuous improvement, proactively sharing learnings with others in the wider team and with other ANZ teams and partners.

You will coach and support Commercial business partners to provide the best possible customer experience, providing advice and expertise and helping solve problems and challenges.

You will adhere to ANZ’s policies, processes and standards and you will role model strong risk management by consistently demonstrating full compliance to risk measures.
What will you bring?

We know not everyone will bring all of the skills and experience, and at ANZ we are focused on people bringing a growth mindset to their approach to work. Some of the skills we are looking for are below, but don’t worry if you don’t have all of these as learning on the job is the way we work.

But back to some of the skills:
Previous credit experience with deep product and market knowledge. Proven ability in achieving results through relationship sales & customer service

Strong interpersonal skills, with a proven track record of developing relationships across teams. Strong financial acumen with understanding of different lending structures. Extensive relationship management and negotiation skills

Excellent interpersonal and communication skills

Embraces change. Proactive and shows initiative in building long term reciprocal relationships with stakeholders

High attention to detail and commitment to quality.

Contributes to a collaborative environment

Previous lending experience (Consumer or Commercial)

Knowledge and experience in dealing with SMEs.
So why join us?

From the moment you join ANZ, you'll be doing meaningful work that will shape a world where people and communities thrive.

But it's not just our customers who'll feel your impact. you'll feel it too. Because at ANZ, you'll have the resources, opportunities, and support you need to take the next big step in your career.

We're a diverse bunch at ANZ in different roles, different locations, doing different things. That's why we have a range of flexible working arrangements, so our people can 'make work, work for them'. We also provide a range of benefits including access to health and wellbeing services and discounts on selected products and services from ANZ and more.

At ANZ, you'll be part of an organisation where the different backgrounds, perspectives and life experiences of our people are celebrated. That's because we're committed to building a workplace that reflects the diversity of the communities we serve. We welcome applications from everyone and encourage you to talk to us about any adjustments you may require to our recruitment process or the role itself. If you are a candidate with a disability or access requirement, let us know how we can provide you with additional support.

. You can apply for this role by visiting ANZ Careers and searching for reference number 76931.

Job Posting End Date

02/10/2024 11.59pm, (Melbourne Australia)