Blue Care| Customer Service Agent | Customer Service Centre Caboolture

• Rewarding employment opportunities, making a difference in your local community.
• Access to discounts - entertainment, insurance, hospital admission
• Permanent full time position - Caboolture location. Monday to Friday 8am to 5pm service hours

An integral part of our big-hearted Blue Care team, as a Customer Service Representative you’ll be encouraged to grow, develop and feel empowered to make the everyday easier for the people we care so passionately about.

• Flexible work arrangements to support work-life balance
• 12 weeks paid parental leave in addition to the government scheme
• Access to salary packaging, meal and entertainment benefits - up to $15,900 per year tax free as well as up to $2,650 of your pre-tax income to pay for meal and entertainment benefits
• A recognition and rewards platform, providing employee discounts at hundreds of retailers, including everyday expenses, holidays, health insurance, a wellbeing program and employee assistance program
• A positive and inclusive team based on respect, shared standards, strong values and a commitment to serving others
• Career development opportunities with one of the most trusted community and residential care providers in Australia to challenge yourself, grow and make a meaningful difference

• Receive inbound calls from new and existing customers, stakeholders including and not limited to; General public, families, Social workers, general practitioners, hospitals, funding providers.
• Proactively determine customer needs and assist customers to understand suitable care options and/or alternative options, where required.
• Interpret and simplify potentially complex information to customers including eligibility, funding and entitlements.
• Utilise the knowledge management system procedural guidance and knowledge base system to keep up to date and timely with relevant Blue Care systems and procedures.
• Perform customer transfer / referral as defined or where specialist knowledge is required.
• Contributes to a team culture that is balanced across people, customer and performance

• Significant experience in a customer service centre environment.
• Well-developed interpersonal skills in order to offer support and elicit customer needs in sometimes difficult circumstances.
• Demonstrated problem solving skills including the ability to identify care options to meet customer needs.
• Proven ability to multi-task in a fast-paced environment.
• Proven ability to positively contribute to, and work as part of, a multi-functional team in addition to operating independently to achieve key performance indicators (KPI’s).
• Proven ability to quickly acquire the knowledge of and adhere to all relevant practices, policies and procedures within a workplace.
• Minimum intermediate level of demonstrated knowledge and skills in various computer software packages, i.e. CRM, Microsoft Office suite and database applications.