TAFE NSW Life-Changing Careers
Customer Service Support Officer
Kingswood Campus
Temporary full-time until 31 July 2025
$84,647 package includes salary ($74,912 - $82,688), employer’s contribution to superannuation and annual leave loading.
At TAFE NSW, we are dedicated to life-changing impact.
That’s why we offer world-class training and education that delivers the skills needed for the jobs of today and tomorrow.
Life-changing impact starts with an incredible team that sees their career as an opportunity to transform someone’s world. Whether that’s inspiring students, supporting each other, or helping our communities and industries flourish.
We live by TAFE NSW values: Customer Focus, Integrity, Collaboration, and Excellence. They define who we are, how we work and inspire our performance.
We invest in our people
At TAFE NSW, you will discover a diverse, dynamic, and collaborative environment, where you can innovate, create value, and do meaningful work.
We provide you with tools and ongoing training and professional development, health and wellbeing programs.
About the role
TAFE NSW is currently recruiting for a Customer Service Support Officer to be a part of the Institute of Applied Technology (IAT) team. The IAT is a flagship educational centre with state-of-the-art simulated workplace environments and maker spaces, equipping the next generation of trades workers with the skills fundamental to building smart cities of the future.
As a Customer Service Support Officer, you will be responsible for delivering quality support to our students and digital systems. You will manage multi-partner client relationships to maximise enrolments for the IAT and champion the retention and completion of students, ensuring excellence in customer experience.
This position will operate on a rotating roster, with the successful candidate required to work on weekdays (between 8am and 7pm), as well as times outside of standard business hours on Saturdays.
About You
To succeed in this role, you'll have prior experience working in a high-volume service sector environment and/or experience delivering customer assistance over a variety of channels, including phone, email, and in-person interactions. You will be well-versed in technology, with knowledge of MS Office, email and digital communications.
You'll be able to collaborate effectively and operate as a team member because you have good verbal and writing communication abilities.
Highly Desirable

• Experience in a high-volume Customer Service/Contact Centre environment
• Exposure to enrolments, course content information or other activities within the education sector
• Proven ability to manage and resolve complex customer issues effectively while maintaining a high level of professionalism

To find out more about the role, click to view the Position Description.
Our commitment to Diversity, Equality, and Inclusion
We are committed to creating a culturally safe and accessible workplace where dignity, trust, respect, and the promotion of diversity and inclusion are valued, so you can safely bring your whole self to work and connect with your community through our many diverse employee networks.
If you require an adjustment in the recruitment process, please contact our Talent Acquisition Advisor listed below.
A career of life-changing impact awaits you. Apply now!
Applications close 11.55pm AEST Sunday 15 September 2024
To apply for this role, click on 'apply now' and provide:

• Your current resume
• Your cover letter

• Response to one targeted question when prompted in the application form (max 300 words)

Targeted Question: Describe a recent customer service situation you handled personally. Assess the quality of the service you provided, and suggest two improvements for this interaction, explaining your reasoning for each recommendation.
General recruitment and adjustment enquiries: contact Joanne Albronda, Talent Acquisition Advisor name, via joanne.albronda@tafensw.edu.au or 7920 5411.
Role-specific enquiries: Amy Steele, Team Leader Customer and Student Support, via amy.steele10@tafensw.edu.au or 7921 0174.
For helpful insights into preparing your application, TAFE NSW’s recruitment process, and getting interview ready, read through our Application Process and the interactive Capability Application Tool.
This is a child-related position. A Working with Children Check is a prerequisite for anyone in child-related work. It involves a national criminal history check and review of findings of workplace misconduct.
To be eligible for positions at TAFE NSW, you need to be an Australian Citizen or Permanent Resident of Australia or a New Zealand citizen with a current New Zealand passport.
An eligibility list, valid for 18 months, may be created for this position, and position(s) of the same classification that subsequently becomes vacant, may be filled via this recruitment.