Sydney

• Be a part of an open, supportive, and collaborative team.
• Build, lead and drive high performing teams and cross functional digital squads.
• Permanent Role| Sydney office| Hybrid working environment

About the Role
This role provides expert knowledge and leadership to facilitate the conditions for agile, high performing teams and cross functional digital squads to deliver reliable, seamless and secure digital services 24x7x365 to ensure key outcomes are met for those we serve, those we work with, and our people.
Working with the GM Digital Products and other key stakeholders inside and outside the business, this role will develop and own icare’s digital channels strategy, secure funding, implement, evolve, prioritise the products within the portfolio across their full lifecycle.
Benefits

• A corporate wellbeing program with subsidised gym membership, free flu vaccinations and health check programs.
• icare day – access to an extra day’s leave.
• Comprehensive learning and development support aligned to icare’s Core Capabilities.
• Our People Awards - On-the-spot Recognition, Quarterly Values Awards & Our People Annual Awards.
• Access to our Employee Assistance Program.

Duties
It’s an exciting time at icare where no two days are the same: as a Head of Product you will:
Lead and drive high volume, high-pressure and high-complexity digital delivery across multiple product teams, disciplines and services, integrating multiple functions to drive the effective and efficient delivery of complex and diverse services and programs across the whole lifecycle from initiation to decommissioning to ensure business and customer outcomes are met.
Define and develop the product strategy and establish, improve and oversee the delivery, maintenance, evaluation and continuous improvement of critical digital services, to ensure the security, availability, and performance of services for customers to meet current and future needs.
Provide leadership and vision to reform the way digital services are delivered and managed, including leading collaboration with senior leaders to meet and/or exceed performance standards and key customer and policy outcomes and to ensure a cutting edge, world-class service is delivered
Provide expert and authoritative strategic advice and rigorously forecast, monitor and report on performance, to inform Executive and government decision making, improvements in customer service and to ensure that talent, culture, systems and processes are aligned to efficiently deliver strategic priorities
Lead, coach, inspire and motivate a cohesive, skilled and professional team in an Agile operating environment; and drive continuous improvement in work practices, systems and technology to ensure consistent, high-quality digital delivery and foster a positive employee experience
Lead research, review trends, identify and manage emerging issues and risks and continuously evaluate and implement new and leading-edge technologies that improve and drive optimal digital service delivery to ensure the long-term success of the business
Drive effective partnerships with internal and external stakeholders through complex and high-level negotiation and influencing to ensure business objectives and customer needs are met
Lead and oversee the continuous monitoring of the performance of multiple products through customer feedback, data analytics, and other indicators to ensure customer needs are met
Your story so far:

• Proven leadership in digital product-oriented contexts, including driving process, system, craft and culture improvements to improve product team productivity and effectiveness
• Demonstrated experience working in an Agile environment, values, principles and practices of Lean methodology, and Human-centred design
• Extensive knowledge and experience in servant and transformational leadership to deliver critical services and outcomes gained through substantial practice

Culture
We know our strength comes from the diversity of our people and would encourage people with different experiences and backgrounds to apply. We are committed to our people’s development so the people of NSW can thrive.
About the Company
We care for the people of NSW, building confidence and trust so our communities can thrive. We make the complex simple, so our schemes deliver better outcomes for people and communities. Whether a person is severely injured in the workplace or on our roads, icare supports their long-term care needs to improve quality of life, including helping people return to work.
In addition, we ensure builders and homeowners, provide treatment and care to people severely injured on NSW roads; and protect more than $266.6 billion of NSW Government assets, including the Sydney Opera House, the Sydney Harbour Bridge, schools, and hospitals.

• For more information about icare visit our website
• icare operates a direct sourcing model so no agency introductions will be accepted.
• We are a Circle Back Initiative Employer – we commit to respond to every applicant.
• A talent pool may be created through this recruitment process.

Please note that you must be an Australian citizen, permanent resident of Australia, New Zealand citizen with a current New Zealand passport or have unrestricted working rights to apply for this role.