Australia Job Openings
Reserve Bank of Australia
Manager - Payment System Operations
Sydney
FULL TIME
October 28, 2024
- Oversee the direction of a service delivery of an operational and technical area delivering critical national payments services
- Lead and develop individuals and teams to achieve goals and deliver RBA outcomes
- Hybrid work environment
- Fixed-term contract until January 2027
About the business/role/team
Payments System Operations administers and operates national critical payments infrastructure. The team of around 29 people include 24/7 shift workers, service desk personnel, team leads and managers. The team collaborates to ensure payments systems are highly available and resilient. Managers play an important role in incident management, oversight of daily operations, resilience and contingency testing, management of relevant enterprise projects and have important people leadership roles. Managers are required to work on a rotational shift basis.
About the role
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Create a RBA values aligned culture, enabling an environment for high levels of employee engagement and achievement.
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Contribute to the broader strategic direction and leadership of the area, sharing accountability with other leaders for overall performance of deliverables and outcomes.
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Provide advice and deliver cost effective services related to banking, payments settlements, note issue, financial market, shared services and/or finance that contribute to the Bank's strategic goals.
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Ensure operational accountability in regards to people management, budget and processes.
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Lead, guide and develop individuals and teams to effectively and efficiently achieve area outcomes.
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Enable and recognise workforce performance in a way that encourages continuous improvement.
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Contribute to the maintenance and improvement of policies, systems and processes, ensuring compliance, as well as appropriate levels of quality assurance and control.
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Identify and respond to issues, risks and opportunities, ensuring appropriate processes are in place to meet service standards.
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Manage internal and external relationships and collaborate effectively with key stakeholders.
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Demonstrated ability to develop, document, maintain and enhance procedures, including user guides and instructions.
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Knowledge and experience with customer service principles, quality output and cost efficiency drivers.
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Understanding of Service Level Agreements, data insights and outcomes.
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Experience in representing the department across the Bank or similar organisation.
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Demonstrated ability to effectively manage risks and issues.
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Demonstrated ability to own and communicate responsibilities in relation to health, safety and holistic wellbeing.
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Understanding of Bank-wide (or similar organisation) and area-specific policies and processes, and demonstrated ability to monitor and guide on compliance, as well as influence others outside of own area.
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Strong understanding and technical expertise in the area under management.
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Experience leading, developing and motivating a work area or project of employees who exercise independence in their work, as well as implementing strategy.
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Relevant tertiary qualifications or equivalent experience.
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