• Service Desk Analyst or Helpdesk background with two years’ experience in delivery, implementation, and operation of operations services.

• Knowledge of delivery, implementation, and operation of service desk services.

• Ability to build and maintain good working relationships.

• Strong communication and presentation skills.

• Confidence in liaising with all levels of customers and management.

• Strong understanding of business systems.

• Excellent written and verbal communication.

• Excellent judgement and decision-making capabilities.

• Ability to identify and solve problems through analysis and planning.

• Proactive and self-starter.

• Ability to work effectively in a team environment.

• Adaptability and willingness to learn new technologies and skills.
  
  

• This role will entail some afterhours work as the team support apps 24/7.

• Minimum two years' experience in the IT industry.

• Strong technical background with experience in incident, problem, and change management processes.

• Experience working with ticketing systems such as Jira or Service Now.

• Strong troubleshooting and problem-solving abilities with the ability to identify root cause and implement resolutions.

• Ability to work with business stakeholders and understand business needs.

• Excellent communication skills, both verbal and written.
  
  

• Knowledge of the insurance business and it's systems

• Experience with scripting or automation tools i.e. Power Shell

• Familiarity with SQL Database querying
  
  

• Flexibility and support so you can live life to the full.

• Carers and parents hub and support.

• Work in a team who care about people and community.

• Grow through dynamic Trans-Tasman secondments

• Keep your skills current and accredited with the IAG Academy portal