Reference number: 117563528

About the position

As Australia’s first private, not-for-profit university’, Bond University based in Robina on the Gold Coast seeks to be recognised internationally as a leading independent university, imbued with a spirit to innovate, a commitment to influence and a dedication to inspire tomorrow's professionals who share a personalised and transformational student experience.

• Excel as a team player in a dynamic and supportive work environment
• Showcase your exceptional customer service skills
• Leverage your strong administrative background and expertise to provide comprehensive support across all areas within the Office of Future Students, ensuring smooth and efficient operations.

Join Australia’s number one University for student experience*, and enjoy staff benefits including:

• Free staff car parking
• Salary packaging options for FBT and Non-FBT items#
• 17.5% of base salary leave loading
• Staff wellbeing program
• Study assistance for staff and dependents#
• Corporate health and finance discounts
• Onsite Medical Centre and Counselling Services
• Onsite Sports Centre including gym, fitness classes and pool#

The Office of Future Students (OFS) at Bond University has a clear vision to raise the University's global reputation as a premium institution with a distinct value proposition, to generate growth opportunities and to encourage more students to consider, engage with, and ultimately choose to study at Bond University. This position is a customer facing role that will be physically situated at the reception desk in the Office of Future Students.
This integral role is the initial touchpoint for all prospective future students, along with the broader community seeking information about Bond University. Responsible for ensuring efficient and smooth operations to assist all visitors and external and internal stakeholders, the Reception and Administration Officer connects with the University’s main incoming phone lines and Office of Future Students via phone, in-person or online channels.
The role provides general administrative assistance to all areas within the Office of Future Students, processing student data and recording all enquiry information in CRM. This role is required to work in a supportive team to manage and complete all assigned tasks efficiently and to the highest standard.

About the person

The successful candidate will be available to work 2 days per week (Thursday and Friday) and will demonstrate the following:

• Experience in a similar role, preferably within a large organisation
• Highly developed customer service skills with an innovative approach to go the extra mile
• Effective self-management skills including the ability to prioritise, problem solve, meet deadlines, and follow through to completion of tasks.
• Ability to work within a team environment
• Strong communication skills, both verbal and written.
• Demonstrated experience with CRM system
• A high level of accuracy and attention to detail.

Salary details

The salary for this 0.4 FTE position commences at $27,937.27 per annum (Full-time Equivalent is $69,843.17 per annum) plus 12% superannuation per annum.

Additional information

Position-related enquiries can be directed to Shelley Martain, Project Manager, [email protected], 07 5595 4081.

Application and submission details

For further details regarding this appointment, please reference the Position Description and Selection Criteria.
Applicants can apply using the button. All candidates are required to register online via our candidate portal prior to submitting an application. We request that you submit the necessary supporting documents to support your online application. These documents should include your Curriculum Vitae/Resume and a Cover Letter addressing the Selection Criteria outlined in the Position Description above.
For current Bond University staff, apply directly via HR Connect, log in with staff credentials, from the Home dashboard select Careers, select the role and apply.

If you require any assistance with your application submission, please visit Applying for jobs at Bond.
Applications close: 5:00pm, Wednesday 30 October 2024
Applicants must have current work rights in Australia at the time of application. This status will be verified as part of the recruitment process.
Please note, the successful applicant will be required to produce a certified copy of their highest qualification received prior to commencement of duty.
Conditions of employment are offered under a Bond Workplace Agreement (BWA).
Bond University is an equal opportunity employer, and we encourage our students and staff to respect individuality, inclusiveness and diversity. In line with Bond University’s values, people from diverse backgrounds, women, Aboriginal and Torres Strait Islander people, people who identify as LGBTIQ+, and people with a disability are encouraged to apply for positions at the University.
Please advise the Talent Acquisition Team if you require any reasonable accommodations to assist you at anytime during the recruitment process.
For more information, visit Supporting diversity at Bond | Bond University | Gold Coast, Queensland, Australia
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