Security Manager
ABOUT WILSON:
Wilson Security is the leading provider in the provision of security services across Australia and New Zealand. Our services are supported by a highly experienced management team, industry-leading expertise and a strong local and national structure. We are committed to becoming Australasia’s leading provider of integrated Security Solutions. Wilson Security has an established Blue Chip national client portfolio which is in a period of significant growth.

ABOUT THE ROLE:

• Location: Brisbane CBD
• Full-Time Role
• Monday-Friday Roster
• Potential earnings up to $80k plus super

Wilson Security is expanding in Brisbane, securing additional contracts that strengthen our presence in the Whole of Brisbane. This growth has created new roles within our Brisbane team, focused on enhancing response and support capabilities for our existing teams and clients.
These positions are crucial to our success in the region and will be supported by our Operations Team and Duty Managers. They offer the opportunity to work in response roles, handling events such as protests and emergency management, with training across multiple locations and a variety of positions.

DUTIES & RESPONSIBILITIES:
Leadership

• Supervise and develop a team of Security Officers, ensuring clear communication, timely support, and fostering a positive site culture.
• Manage site operations, exceed contractual obligations, and improve processes to enhance service delivery and efficiency.
• Lead by example in security tasks, including patrolling, monitoring, and responding to incidents.

Security Response

• Provide immediate response to security incidents, investigate disturbances, and coordinate with authorities when needed.
• Prepare accurate reports on daily activities and irregularities.

Professionalism

• Represent Wilson Security with integrity, adhering to SOPs, corporate policies, and OH&S standards.

Compliance

• Maintain up-to-date knowledge of relevant legislation, ensuring operational compliance and best practices.

Skills and requirements:

Leadership Skills:

• Experience in managing a team, including rostering and task delegation.

Operational Management:

• Proficient in running high-portfolio sites, ensuring smooth operations and compliance.
• Strong understanding of site compliance, safety protocols, and regulatory requirements.

Customer Service:

• Strong interpersonal skills to effectively assist customers with their requests.
• Ability to maintain a high level of service and respond to customer needs promptly.

Problem-Solving:

• Capable of identifying and addressing issues on site, ensuring efficient resolution.

Communication:

• Excellent communication skills to liaise with the team, customers, and stakeholders.
• Ability to convey information and expectations to the team.

WHO WE ARE LOOKING FOR:

• Proactive and eager
• Excellent communication skills
• Experience with client interaction and report delivery
• Team development skills
• Ability to mentor and manage performance
• Long-term commitment
• A can-do attitude and a willingness to go the extra mile
• Willingness to make sacrifices when necessary

Wilson Security is an employer of choice, engaging with our people both online and in person. We offer comprehensive Training and Development, Employee Benefits like a Wellbeing Hub, Health Insurance discounts, and Employee Assistance Programs. Our Innovation Council and Corporate Social Responsibility team connect with our communities through fundraising, sponsorship, and team building. In 2021, we were recognized by the Australian Security Industry Association as the Outstanding Security Guarding Company.

We are committed to building a workforce that reflects the diversity of the communities we protect, with a focus on supporting Aboriginal and Torres Strait Islander peoples. Our