We currently have a vacancy for an Onboarding Manager fluent in English, to offer his/her services as an expert who will be based in Brussels, Belgium. The work will be carried out either in the company’s premises or on site at customer premises. In the context of the first assignment, the successful candidate will be integrated in the Development team of the company that will closely cooperate with a major client’s IT team on site.

Your tasks

• Customer relationship management aiming at the adoption of digital solutions;
• Creation of stakeholder maps or similar;
• Creation of adoption dashboards and reports;
• Overseeing the adoption journey of several types of stakeholders;
• Resolving stakeholder complaints quickly and efficiently;
• Contributing to the success of digital projects and initiatives by keeping stakeholders updated to ensure their adoption of digital solutions;
• Identifying the services needed to ensure stakeholder satisfaction;
• Autonomously turn communication objectives into strategies, tasks and activities and oversee / contribute to their implementation;
• Managing communications and defining strategies to increase results in line with defined adoption targets;
• Creating and enforcing plans that help meet the needs of stakeholders;
• Reporting to relevant structures.

Requirements

• Master’s degree in IT or relevant discipline, combined with minimum 17 years of relevant working experience in IT;
• At least 4 years of specific expertise of onboarding in the IT domain, in particular for interconnected systems;
• At least 3 years of specific expertise in customer relationship management practices and tools;
• At least 3 years of experience analyzing customer segments (e.g. experiencing a specific product problem);
• At least 4 years of experience in Atlassian collaborative tools (e.g. Confluence and Jira) and Microsoft Office Tools (e.g. Power Point);
• Ability to understand, speak and write Spanish, would be considered as an asset;
• Excellent command of the English language.

Benefits
If you are seeking a career in an exciting and dynamic company, where you will offer your services as part of a team of a major European Institution, operating in an international, multilingual and multicultural environment where you can expect real chances to make a difference, please send us your detailed CV in English, quoting reference (17785/10/24).

We offer a competitive remuneration (either on contract basis or remuneration with full benefits package), based on qualifications and experience. All applications will be treated as confidential.
EUROPEAN DYNAMICS (ED) (www.eurodyn.com) is a leading Software, Information and Communication Technologies company, operating internationally (Athens, Brussels, Luxembourg, Copenhagen, Stockholm, London, Nicosia, Hong-Kong, Valetta, etc). The company employs over 1000 engineers, IT experts and consultants (around 3% Ph D, 36% MSc and 53% BSc or equivalent). We design and develop software applications using state-of-the-art technology. The group generates annual revenues in the range of EURO 40 million, with an EBITDA in the range of 20%. The value of our contract portfolio exceeds EURO 250 million. EUROPEAN DYNAMICS is a renowned supplier of IT services to government institutions, multinational corporations, public administrations and multinational companies, research and academic institutes.
As part of our dedication to the diversity of our workforce, we are committed to Equal Employment Opportunity without regard for race, color, national origin, ethnicity, gender, disability, sexual orientation, gender identity, or religion.

EUROPEAN DYNAMICS (ED) adheres to the General Data Protection Regulation principles by applying its Privacy Policy as published in www.eurodyn.com/privacy. By submitting an application to this position and by sharing your personal data with ED, you acknowledge and accept its Policy and authorise ED to process your personal data for the purposes of the company's recruitment opportunities, in line to the Policy.