Brazil Job Openings

DiDi Global

Customer Experience Intelligence Intern

São Paulo

August 21, 2024

Company Overview:

If you see technology as there to smooth your path in life, our team does too: Your Path, Our Journey.

We believe in people who transform their paths through technology. Technology that connects people who are good at what they do and which practices diversity to create and share those paths that we (as yet!) do not even know about. Our journey is in the smile of every talented person who brings revolution to the world from Brazil - whether with in-app transportation (99) or digital payments (99Pay).

To make life easier for millions of people every day, we are in the driving seat as part of Di Di Global Inc. is the world’s leading mobility technology platform. And so, we can say, with great pride, that we are pioneers in creating solutions, starting in Brazil, that grow in scale and have positive impacts in a range of other countries.

Whether creating projects from scratch or continually improving our solutions, we like challenges that give us butterflies, and that's why we work with intensity, at a fast pace, with respect, collaboration, and partnership. On this journey, we also create learning and strengthen ourselves in diversity as a fundamental aspect that makes us stand out for our growth day after day.

#LI-Hybrid

Team Overview:

Become a strategic Business Partner in the creation of stakeholder value by leveraging data to deliver insightful, timely, and accurate information and recommendations that lead to customer-centric improvements in the operation of Di Di’s ridesharing business.

The successful candidate must be able to conduct broad and deep-dive analysis, gather and consolidate relevant data using various sources and data-manipulation tools, identify key insights and present findings to team and other stakeholders, demonstrating attention to detail, data-driven thinking, clear communication and strong business acumen.

Role Responsibilities:

Understanding the information needs of CX team and other internal clients within the organization, with guidance of the leader.
Alerting the organization on relevant developments and main opportunities detected through reporting and data-driven monitoring of customer-centric KPIs.
Generating solid data-driven recommendations that lead to actions that impact our customer’s experience
Designing of reports and alerts to facilitate access to information for internal clients within the organization.
Continuously adjustmenting reports for adapting to emerging business needs.
Supporting Business Process areas and other stakeholders to integrate user manuals of reports and required documentation to assure their correct usage.
Training users about using reports to solve relevant business cases and promote data-driven decision making

Role Qualifications:

Interested in roles providing data-driven insights to organizations (Business Intelligence, Business Analytics, Finance, Strategic Planning, Business Consulting)
Preferred Background: Bachelor of Engineering, Mathematics, Finance, Economics, and other affine disciplines
Analysis and Synthesis skills
Result Oriented
Passion for Continuous Improvement
Passion for numbers
Strong business-sense
Communication and Team Work skills
Required: Excel, intermediate SQL, Plus: Python, R
Fluent English speaker.

EEO Statement:

We create customer value – We strive to always create valuable experiences for our users in everything we do. Our focus is to always innovate new experiences that are safe, pleasant, and efficient.
We are data-driven – We are strong believers in making informed decisions, that’s why we are data-driven. We can better navigate the business landscape strategically by analyzing valuable metrics.
We believe in Win-win Collaboration – Success is a team sport. When we work to help our partners and colleagues win, we win, too. While keeping everyone's best interest at heart, we communicate with candor and execute with excellence in all we do.
We believe in integrity – Integrity is at the very core of our business. We are people who always want to do the right thing. Our intentions are sincere, we speak our minds and listen to each other.
We always strive to do better. That means venturing beyond our comfort zones, learning from our mistakes, and helping each other grow.
We believe in Diversity and Inclusion – Diversity is one of our biggest strengths. Our differences are what makes us distinct. We respect each other and believe in equal opportunities for all.

Diversity & Inclusion

Diversity is not a vision of the future or something we wish to have one day, it is a non-negotiable value of who we are.

We practice inclusion, plurality, and respect. And we count on the governance of the Diversity Committee, which works together with HR, leadership and identity groups - 99Adapta, 99Afro, 99Cores, 99Mulheres, and 99Mamães. This part of our journey has been written, there remains a long road before us.

We reinforce that this position is open to everyone, including pregnant people and people with disabilities (Pw D).

I acknowledge that prior to submitting this application, I have read and accepted the Privacy Notice for Candidates which is available on https://careers.didiglobal.com/terms

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