Company Overview: Team Overview: Role Responsibilities:

• Understanding the information needs of CX team and other internal clients within the organization, with guidance of the leader.
• Alerting the organization on relevant developments and main opportunities detected through reporting and data-driven monitoring of customer-centric KPIs.
• Generating solid data-driven recommendations that lead to actions that impact our customer’s experience
• Designing of reports and alerts to facilitate access to information for internal clients within the organization.
• Continuously adjustmenting reports for adapting to emerging business needs.
• Supporting Business Process areas and other stakeholders to integrate user manuals of reports and required documentation to assure their correct usage.
• Training users about using reports to solve relevant business cases and promote data-driven decision making

Role Qualifications:

• Interested in roles providing data-driven insights to organizations (Business Intelligence, Business Analytics, Finance, Strategic Planning, Business Consulting)
• Preferred Background: Bachelor of Engineering, Mathematics, Finance, Economics, and other affine disciplines
• Analysis and Synthesis skills
• Result Oriented
• Passion for Continuous Improvement
• Passion for numbers
• Strong business-sense
• Communication and Team Work skills
• Required: Excel, intermediate SQL, Plus: Python, R
• Fluent English speaker.

EEO Statement: