Job Description: Coordinator, Immunization Records
Health Services, Immunization Services
Status: Contract Full-Time - (1) up to 9 months
(4) up to 18 months
Salary Range: $54,969- $68,713 per annum
Work mode: Hybrid * see below for more details about this work mode
Location: 7120 Hurontario Street, Mississauga, ON
Hours of work: 35 hour per week


The Health Services team has exciting opportunities for Coordinators within the Immunization Records team. If you are a result-driven professional who can exercise a high degree of customer service including conflict resolution when liaising with internal and external contacts, including parents, school and childcare administrators, health care providers, nurses, internal contact centres and other administrative support staff within and outside the division, then consider this position within our team.


What you will do in this role:

• Working with the provincial Panorama immunization database, you will manage immunization records for approximately 250,000 students registered in schools and in licensed childcare centers within Peel Region to ensure age-appropriate immunization is administered. Panorama functionality includes the Student Information Exchange (STIX) and the Public Health Information Exchange (PHIX) features
• Communicate information about the immunization records review and enforcement process in compliance with the requirements as specified in the Immunization of School Pupils Act and Child Care and Early Years Act to parents, school staff, childcare facility staff, physicians and internal staff
• Collect, document, review and interpret immunization and exemption information received from parents/legal guardians, students, schools, physicians and other health care providers
• Provide customer service including conflict resolution on the telephone and in person, responding to requests for exemptions, translations, collection and disclosure of immunization records in compliance with the Personal Health Information Protection Act (PHIPA)
• Utilize written and verbal translation services to facilitate interactions between client and staff for the purpose of updating immunization records
• Complete assigned tasks and assist in conducting immunization records investigations. Notify students/parents/guardians/childcare providers with incomplete records and enforce the Immunization of School Pupil’s Act and the Day Nurseries Act for those who are not in compliance.
• Prepare forms, documents and correspondence for parents/legal guardians, students following review of immunization records and exemption documents using MS Word
• Gather and maintain program statistics using appropriate tools such as Excel, Access databases, etc.
• Follow Divisional policy and procedures as well as section and program work instructions, ensure best practices are implemented in daily work and navigate internal document management systems such as MS Share Point
• Records management including the control of paper records and electronic information within Peel Public Health. Management of incoming mail, filing, storage and disposal of records according to established document retention guidelines.

What the role requires:

• High school diploma with post secondary education in a related field such as business administration, medical office administration and database management
• Minimum of one year experience working with medical records, medical databases
• Equivalent combination of education and/or experience may be considered

• Strong, accurate data entry and keyboarding skills
• Intermediate proficiency in MS office (Word, Excel, Access)
• Demonstrated expertise in customer service
• Attention to detail
• Exceptional organizational skills
• Ability to work in a self-directed manner within a collaborative team environment
• Strong communication skills needed to interact effectively with a variety of customers at all levels
• Demonstrate a commitment to diversity, equity, and inclusion through continuous development, modeling inclusive behaviors, and proactively managing bias

• Experience with health information databases, Panorama and/or the Immunization Records Team

Perks @ Peel and why you will love working for us:

• Comprehensive Health, Dental, Vision benefit plan including psychological health, effective start date (for 18 month contracts)
• % in lieu of benefits (for 9 month contract)
• Automatic enrolment into OMERS pension plan (where applicable)
• Accrue Vacation on a monthly basis (where applicable) starting at 3 weeks per annum
• 3 Paid personal days and floating holidays
• Flexible hours supporting your wellness and wellbeing
• Annual performance review and merit increases based on performance
• Supportive leadership and a culture of respect and inclusion
• Access to tuition reimbursement (where applicable) and learning and development resources

It's important to note that your off-site work location must be within the province of Ontario. This ensures that we're compliant with all regulations and policies.

The Region of Peel offers job based flexible hours of work that allows employees to manage personal and professional responsibilities while at the same time ensures business operational needs and customer service expectations are achieved.


Interview: Our recruitment process will be completed with video conference technology.


If this opportunity matches your qualifications and experience, please apply on-line.
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