• Monitor clients in accordance with treatment objectives; observe behaviors and symptoms and document observations in accordance with standard procedures. Recognize anticipated/unanticipated client responses to the recovery process; provide verbal reports on changes in client's appearance, behavior, and/or health.
• As required, participate in the admission, case planning, and discharge process for clients by methods such as conducting interview with client and family to identify and assessing client’s needs; gathering appropriate history, and collecting relevant records and documentation; attending and participating in client case meetings; developing an individual care plan by collaborating with interdisciplinary team.
• Establish rapport with clients based on respect; provide emotional support and supportive counseling, assists with problem solving day to day matters/issues of living, managing behaviors and self care/personal hygiene, etc. Recommend/discuss changes to treatment goals with Counsellors.
• Assist clients with daily living activities including time management, organization and interpersonal communication. Escort clients to medical, dental and social appointments and acts as a role model to facilitate appropriate social behaviors. Participate in activities to support skill development and addictions recovery.
• Participate in case planning; interview clients to identify problems/needs, assist with collecting relevant records, document client’s progress. Coordinate services with medical professionals and use of community services/resources; act as an advocate for clients, provide information on community services.

• Diploma from a recognized Social Services Support Worker educational program
• Two (2) years’ recent, related experience, or an equivalent combination of education, training and experience.
• Valid B.C. driver's license. Local area travel requires the use of a personal vehicle.

• Knowledge of the principles of recovery in mental illness.
• Knowledge of community, social and health resources.
• Knowledge of substance misuse and of problems encountered by chemically dependant individuals; basic understanding of behavior management.
• Knowledge of mental health issues and treatment.
• Ability to demonstrate and assist client with development of health life skills.
• Ability to establish and maintain rapport with clients.
• Ability to observe and recognize changes in clients.
• Commitment to develop knowledge and understanding of legislative obligations and provincial commitments found in the foundational documents – including Truth & Reconciliation Commission’s Calls to Action (2015), In Plain Sight (2020), BC's Declaration on the Rights of Indigenous Peoples Act (2019), United Nations Declaration on the Rights of Indigenous Peoples (UNDRIP), Reclaiming Power and Place Missing and Murdered Indigenous Women & Girls Calls for Justice (2019), the Declaration Act Action Plan and Remembering Keegan: A First Nations Case Study – and how they intersect across the health care system.
• Commitment to upholding the shared responsibility of creating lasting and meaningful reconciliation in Canada as per TRC (2015) and BC's Declaration on the Rights of Indigenous Peoples Act (2019).
• As a strong asset for consideration, we are looking for our successful candidate to have: Knowledge of social, economic, political and historical realities of settler colonialism on Indigenous Peoples and familiarity with addressing Indigenous-specific anti-racism, anti-racism and Indigenous Cultural Safety and foundational documents and legislative commitments (The Declaration Act, the Declaration Action Plan, TRC, IPS, Remembering Keegan, etc.).

• Join one of BC’s largest employers with province-wide programs, services and operations – offering vast opportunities for growth, development, and recognition programs that honour the commitment and contribution of all employees.
• Access to professional development opportunities through our in-house training programs, including +2,000 courses, such as our San’yas Indigenous Cultural Safety Training course, or Core Linx for Leadership roles.
• Enjoy a comprehensive benefits package, including municipal pension plan, and psychological health & safety programs and holistic wellness resources.
• Annual statutory holidays (13) with generous vacation entitlement and accruement.
• PHSA is a remote work friendly employer, welcoming flexible work options to support our people (eligibility may vary, depending on position).
• Access to Work Perks, a premium discount program offering a wide range of local and national discounts on electronics, entertainment, dining, travel, wellness, apparel, and more.