A workplace powered by you
At BC Hydro, we’re working towards creating a cleaner and more sustainable future for all British Columbians and need
people like you to help us. A career at BC Hydro is meaningful and provides you the opportunity to be part of a talented,
inclusive, and diverse team. We offer a healthy work-life balance, competitive wages, a comprehensive benefits package,
and training opportunities to support you in your career growth. We're proud to be ranked as one of B.C.'s Top Employers
and one of Canada's Best Diversity Employers.

We invite you to join us as we build an even cleaner B.C. We welcome applications from all qualified job seekers. If you’re a
person with a disability, please let us know by emailing Recruitment Help@bchydro.com, as adjustments can be made to
help support you in your application process.


Operations & Process Analyst
Number of positions: 1 Job Location: Hamilton CC
Employment type: Permanent Region: Lower Mainland
Hours of work: Full-time (37.5 hrs/wk) Flexible Work Role: Hybrid
Annual salary: $ 64,100.00 - 69,200.00
What you'll do

• Reports on department operational performance and costs by gathering and analyzing relevant data and reporting on the

health of department operations, including performance metric results to management. Provides guidance to managers and
other staff on how to use/interpret data/reports. Reviews and approves all system report coding to ensure integrity of data.

• Identifies, develops and presents new and revised department related processes, procedures and related documentation,

including the preparation of process maps, charts and workflows.

• Investigates emerging department process and procedural issues. Identifies and evaluates opportunities for the

continuous improvement of processes, procedures, controls, decision-making and reporting for management consideration.

• Coordinates the implementation of new and revised processes and procedures for the department by: revising process

maps, charts and reference materials; ensuring updated materials have been incorporated into user manuals/training
materials; providing guidance to other staff as required; monitoring adherence to new and revised processes and
procedures; and preparing targeted communication material and enhanced documentation to address deficiencies as
required.

• Participates in system, reporting or process enhancement projects by performing tasks such as drafting business cases,

proposing resource requirements, and developing preliminary scope definition and costs analyses to meet targets.

• Reviews and approves requests from within the department for access to applicable software and occasionally proposes

adjustments to access criteria to meet changing operational needs.

• Performs duties of a minor nature related to the above duties that do not affect the rating of the job.

What you bring

• Diploma in Business Administration, Computer Science or a related field of study.

• Two (2) years of experience in an operational or financial data reporting/management and analysis role; and one (1) year

of experience in a customer service role where in-depth knowledge of Customer Service operations policies, procedures,
practices and systems has been gained. What we offer

• A comprehensive benefits package
• A minimum of 15 paid vacation days
• A lifetime pension
• Flexible work model, depending on your role type
• Training and development courses
  

For more information on the benefits we offer, visit bchydro.com/benefits.
What else you should know
This position is affiliated with the Movement of United Professionals union (Move UP/COPE). http://moveuptogether.ca
Location: Vancouver, British Columbia, Canada, V6B 5R3

Before you apply, please confirm you meet BC Hydro’s time in role requirement. M&P employees must meet the time in role
requirement specified in their most recent offer letter. For Move UP and IBEW employees, the current time in role as
outlined in the Collective Agreements will apply.

Don't forget to update your Candidate Profile with your current resume and copies of your certifications. If applicable,
include your Trades Qualification. This will ensure we have all the necessary information to assess your application without
any delays.
Date Posted: 2024-08-23 Closing Date: 2024-08-30
For internal use 51788605