Reports To: Office Manager and General Managers

Performance Indicators: Performance will be measured against specific responsibilities.

Salary, Commissions, and Overtime: Monthly salary includes legal benefits and potential overtime. Base pay $800 + Commission

Team Size: The supervisor will manage a team of 5-10 employees in coordination with the Office Manager.

Company Benefits: All benefits as per Ecuadorian law.

Contract Type: Indefinite contract with a three-month probation period.

Working Hours: Full-time, 8 hours per day with a one-hour lunch break. Typical hours are (Monday to Friday, 2 PM to 11 PM Night Shift & 9:00 AM - 5:00 PM Morning Shift) with availability to work on Saturdays and Sundays if needed.

Specific Responsibilities:
Prospect and retain customers

Provide information and resolve inquiries

Solve customer problems

Reduce service times

Drive sales

Analyze consumer needs and collaborate with other company departments

Continuously improve processes

Identify market opportunities

Gather valuable customer insights

Required Skills and Knowledge:
Autocratic and Laissez Faire leadership styles

Leadership abilities

Strong communication skills

Active listening

Conflict resolution

Initiative

Educational Background:
Marketing

Business Administration

Communication

Preferred Business Types: Sociedad por Acciones Simplificada (SAS)

Confidential Role: Yes

Experience Required: Minimum of 2 years in a supervisory role

Age Range: 25 to 35 years

Measurable Competencies:
Customer satisfaction surveys

Follow-up and feedback evaluations

Complaint and claims analysis

Performance metrics

Internal quality assessment

Additional Required Characteristics:
English proficiency at C1 or C2 level

Punctuality

Responsibility

Honesty
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