Greece Job Openings
Novibet
TechOps Manager
Athens
FULL TIME
October 25, 2024
Join Novibet as a Tech Ops Manager!
Are you ready to take on a key role in a dynamic, fast-growing company? If you have a passion for Tech Ops Engineeringand thrive in a fast-paced environment, this could be the right opportunity for you.
Who We Are
Founded in 2010, Novibet is a leading Game Tech company with a strong international presence. We operate in diverse markets, including Greece, Cyprus, Ireland, Canada, Brazil, Mexico, Chile, Ecuador, Finland, Italy, and New Zealand. With offices in Greece, Malta and Brazil, our mission is to deliver unparalleled sports betting and online gaming experiences to our rapidly expanding customer base.
Why Novibet
At Novibet, we are proud to be certified as a Great Place to Work, consecutively from 2021, reflecting our commitment to developing a positive, inclusive, and supportive work environment. Join us, and you will be part of a team of over 1,000 people worldwide that values collaboration, innovation, and personal growth.
What We are looking for
We are looking for a dedicated Tech Ops Manager with a passion for technology operations and a commitment to continuous improvement. In this role, you will lead the Tech Ops team to ensure efficient, seamless operations across all shifts, aligning daily technical activities with our service management goals. Acting as the primary point of contact for Tech Ops, you will work closely with stakeholders to resolve incidents, manage escalations, and drive operational improvements. This position plays a critical role in aligning Tech Ops initiatives with broader organizational objectives to support our commitment to excellence.
What you will work on
What you bring
What we offer
We truly value our people at Novibet! Within our vibrant, dynamic, and fast-paced environment, we encourage everyone to reach their full potential while enjoying every step of the journey. Here’s how we make that happen:
At Novibet we value diversity and are committed to an inclusive and equitable workplace. All decisions regarding recruitment, hiring, promotion, compensation, employee training and development, and all other terms and conditions of employment, are made without regard to race, religious beliefs, color, gender identity, sexual orientation, marital status, disability or chronic disease, age, ancestry or place of origin.
Are you ready to take on a key role in a dynamic, fast-growing company? If you have a passion for Tech Ops Engineeringand thrive in a fast-paced environment, this could be the right opportunity for you.
Who We Are
Founded in 2010, Novibet is a leading Game Tech company with a strong international presence. We operate in diverse markets, including Greece, Cyprus, Ireland, Canada, Brazil, Mexico, Chile, Ecuador, Finland, Italy, and New Zealand. With offices in Greece, Malta and Brazil, our mission is to deliver unparalleled sports betting and online gaming experiences to our rapidly expanding customer base.
Why Novibet
At Novibet, we are proud to be certified as a Great Place to Work, consecutively from 2021, reflecting our commitment to developing a positive, inclusive, and supportive work environment. Join us, and you will be part of a team of over 1,000 people worldwide that values collaboration, innovation, and personal growth.
What We are looking for
We are looking for a dedicated Tech Ops Manager with a passion for technology operations and a commitment to continuous improvement. In this role, you will lead the Tech Ops team to ensure efficient, seamless operations across all shifts, aligning daily technical activities with our service management goals. Acting as the primary point of contact for Tech Ops, you will work closely with stakeholders to resolve incidents, manage escalations, and drive operational improvements. This position plays a critical role in aligning Tech Ops initiatives with broader organizational objectives to support our commitment to excellence.
What you will work on
- Manage and mentor Tech Ops Shift Leaders, ensuring effective team management, smooth operational handovers, and accountability across the team
- Ensure adherence to SLAs for incident resolution and coordinate escalations as necessary
- Develop and implement strategic initiatives to enhance Tech Ops operational performance, aligning with broader service management objectives
- Oversee incident management, ensuring prompt resolution of high-priority (P1 and P2) incidents and proper handling of lower-priority (P3 and P4) issues
- Serve as the main point of contact for Tech Ops, communicating with stakeholders to provide updates, resolve issues, and report on performance
- Monitor Tech Ops performance, implementing improvements to meet or exceed service level agreements (SLAs)
- Coordinate between shifts to ensure smooth transitions, optimal resource allocation, and balanced workload management
- Identify and lead operational efficiency initiatives and process improvements within the Tech Ops function
- Oversee Tech Ops staff training and development, ensuring they possess the skills and knowledge needed for optimal performance
- Ensure all operations comply with company policies, regulatory standards, and best practices
- Provide regular performance reports to senior management
What you bring
- BSc degree in Information Technology, Computer Science, or a related field; relevant certifications (e.g., ITIL, PMP, or equivalent) are considered a strong asset
- 3+ years of experience in IT operations, service/incident management, or a similar technical role, with a proven track record in team management
- Solid understanding of IT service management (ITSM) principles and operational processes
- Experience in incident and problem management, with a focus on service management best practices
- Proficiency in incident management tools, monitoring systems, and reporting tools (e.g., Jira, Grafana)
- Ability to manage multiple priorities and handle complex projects effectively
- Strong leadership and team management skills, with the ability to guide, mentor, and motivate the team
- Excellent analytical, organizational, and problem-solving skills with a demonstrated ability to meet and exceed targets and deadlines
- Exceptional communication skills (written and verbal) with the ability to engage effectively with stakeholders at all levels
What we offer
We truly value our people at Novibet! Within our vibrant, dynamic, and fast-paced environment, we encourage everyone to reach their full potential while enjoying every step of the journey. Here’s how we make that happen:
- Competitive Compensation: Attractive salary and bonus scheme
-
- ️Health insurance: Group health & medical insurance package
- Top-Notch Equipment: All the tools you need for your role
- Career Growth: Focused career development, performance management, and training opportunities
- Alternative Transportation: Shuttle buses & Carpooling options
- Inclusive Environment: A welcoming, international, and multicultural team
- Engaging Activities: Exciting events, sports, and team-building activities
At Novibet we value diversity and are committed to an inclusive and equitable workplace. All decisions regarding recruitment, hiring, promotion, compensation, employee training and development, and all other terms and conditions of employment, are made without regard to race, religious beliefs, color, gender identity, sexual orientation, marital status, disability or chronic disease, age, ancestry or place of origin.
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