Hong Kong Job Openings

Make The Right Call

Customer Care Team Leader/Supervisor $23-28K

FULL TIME

September 5, 2024

Recruit Ref: L058563254
Posting Date: 2024-09-06

Make The Right Call

About Make The Right Call
Make The Right Call is based in Hong Kong with more than 19 years’ experience servicing various industries such as International Publishers, Public Utilities, HK SAR Government Departments, International Non-governmental organizations (NGOs), Fast Moving Consumer Goods (FMCG), Automobiles, Trade Fair Exhibitors, E-Commerce & Lifestyle, it’s also an award winning Call Centre in the Customer Service Industry, and attained it’s ISO27001:2013 and Payment Card Industry (PCI Security Standard) certification in ensuring business processes are handled securely and professionally.
Make The Right Call has established its reputation within the Call Centre industry as the “Customer Service Game Changer” and leader in Customer Experience with ongoing innovation, Data Security Awareness, and enhanced Standard Operating Procedures to meet an ever-changing customer behaviour in the new norm business environment.
Operating 24/7, with a seating capacity of over 330 workstations As a diverse and inclusive organization, we have more than 200 dynamic, energetic, fun and professional team members from all walks of life. Join us at Make The Right Call and learn how you can be a professionally trained Customer Care personnel
To learn more about Make The Right Call, please visit us People at Make The Right Call or follow our Facebook or Instagram or Linked In

Customer Care Team Leader/Supervisor $23-28K

Responsibilities:

Assist Call Centre Manager to lead and supervise the Customer Service team to deliver on Calls / Emails & Live Chat services in a quality, timely and efficient manner.
Effectively coach and motivate team members and foster collaboration by recognizing positive attitude and behaviour
Ensure team are fully informed with all new information related to products, procedures, client needs and company related issues, changes, or actions
Prepare daily/weekly/monthly operation reports and roster schedule
Assist the Team Manager to manage daily operation of customer service centre
Handle customers’ inquiries and escalated complaints in a professional and timely manner
Person-in-charge of services centre, ensure service agreement and standard working procedure is align with corporate guideline and compliance
provide suggestions to enhance operation effectiveness with efficiency

Requirements:

HKCEE/DSE or above with a minimum of 2 years’ experience in contact centre operation, of which 1 years in a supervisory role
Strong leadership skills with ability to drive performance management
Ability to meet or exceed business goals and objectives, while fostering a team atmosphere
Ability to prioritize and manage multiple responsibilities and projects in a fast-paced environment
Proficiency in written and spoken English, Cantonese, and Putonghua
Intermediate to advanced skills of Microsoft Excel, Power Point, and Word
Strong leadership skill to lead and supervise a team, experience in provide training and coaching to junior staff,
Detail-mind with strong communication and interpersonal skills
Fluent in English and Cantonese
Immediate available is preferred

We offer

Attractive basic salary with monthly performance bonus
Flexible working hours
In-house Gym for employee use
Comprehensive customer service training
Marriage leave
Paternity leave
Career development
Medical coverage
Vibrant and all-inclusive work place
Equal opportunity Employer

To learn more about Make The Right Call, please visit us People at Make The Right Call [link removed] or follow our Facebook [link removed] or Instagram [link removed] or Linked In [link removed]
MAKE THE RIGHT CALL is an equal opportunity & Inclusive employer and welcome applications from all qualified candidates. All application will be treated in strict and confidence and used for recruitment purpose only. As an award winning call centre, our mission is to develop and growth professional customer service candidates. If you think you are one of us, we look forward to meeting you.

Apply please email to

thomas.kan@maketherightcall.com

Industry:

Trading

Job Category / Function:

Customer Service (Customer Service)

Sales (Customer Service - Supervisor / Officer)

Job Position Level:

General

Employment Term:

Full Time / Permanent

Min. Edu. Level Req:

F.5 / HKCEE

Minimum QF Level attained:

Total Working Exp:

2 or above

Salary(HKD):

Location:

Kwai Tsing District / Kwai Fong

Benefits:

Flexible Working Hours

Marriage Leave

Medical Insurance

Paternity Leave

Performance Bonus

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