Hong Kong Technology Venture Company Limited is a Hong Kong listed company (SEHK: 1137)

The Group currently engages in the development of Hong Kong's largest 24-hour online shopping mall, HKTVmall, providing an "one-stop shop" platform to people in Hong Kong, including entertainment, online shopping, delivery service and impressive customer experience. The Group has set up another business in 2020 – Shoalter Technology Limited (“Shoalter”) – a technology provider on e Commerce solution aiming to enable any traditional supermarkets or retailers locally and globally to enter into digital retailing successfully.

Aiming to seize the opportunity in e Commerce and technology development, it’s your turn now! Welcome you to join HKTV Group NOW to create a new career peak under the leading e Commerce and technology brand in Hong Kong.

Being a HKTVer, You Can Enjoy

Competitive salary with attractive Talent Benefits, including:

16 - 24-day annual leave, marriage, maternity, paternity, exam, birthday leave*, 2-day family care leave*, full pay sick leave and compassionate leave
Five-day week with flexi working hours before 10.00 am for selected functions in TKO office
Talent 20% Off Purchase Discount Program
Medical and life insurance coverage
Comprehensive dental benefit
Attractive education partnership allowance
Professional training and career advancement opportunities
Free morning bus from selected districts (such as Tuen Mun, Tsuen Wan, Shatin, etc.) to office
Free round-trip shuttle bus service to the nearest MTR stations 3 times per hour
Over 300,000 square feet headquarter, well equipped with self-run canteen, relaxing collaboration area

• for Talents with over 1-year employment

We hope to see all high caliber talents joining this unparalleled e-commerce platform very soon.

What You Will Be Doing

Handle customers’ inquiries and complaints via call, live chat and email in an efficient and professional manner

Deliver excellent service in consulting solutions and improve customers’ satisfaction level via different channels

Provide proactive follow up and quality services

Work closely with internal and external parties to ensure timely, efficient and effective service to customers

Support special of ad hoc projects to ensure the team runs smoothly

Who is our Right Fit

HKCEE / HKDSE or above with at least 1 year working experience

Highly motivated and able to work independently with strong sense of responsibility

A good team player and desire to work in a team-oriented environment

Excellent command of English, Cantonese and Mandarin

Proficiency in Chinese word processing & MS Office is essential

Excellent service manner, self-motivated, detailed-minded, positive thinking and willing to work under pressure

Immediate available is highly preferred

Full-time,Permanent