Hong Kong Job Openings

Iron Mountain Hong Kong Limited 鐵山香港有限公司

Customer Services Representative

FULL TIME & CONTRACT

November 4, 2024

Job Responsibilities:
  • Receive customers' phone calls, faxes, e-mails and handle accordingly 處理客戶的電話、傳真、電子郵件
  • Liaise directly with customers on service requests & general inquiries for collection, delivery, provision of material, etc., and ensure customers are provided with courteous, friendly, and efficient service 就客戶一般查詢和服務請求, 直接與客戶聯絡，並確保提供禮貌、友好和高效的服務
  • Handle order processing 處理訂單
  • Support Sales Team & ensure proper communication with Operations and notify Management of any difficulties 協助銷售團隊並確保與運營部門的適當溝通，並將任何困難通知管理層
  • Handle correspondence & documentation, department filing and record storage administration management 處理信函和文件、部門歸檔和記錄存儲行政管理
  • Produce standard reports for customers 為客戶製作報告
Requirements:
  • Secondary education or above 中學或以上學歷
  • Preferably 1-year working experience in the service industry or customer service field 至少 1 年客戶服務領域的工作經驗
  • Basic English abilities 基本英語能力
  • Good computer knowledge, telephone manner and communication skills 良好的電腦知識、電話禮儀和溝通技巧
  • Strong sense of responsibility, pleasant and cheerful 責任心強，性格開朗
  • Good sense of time management 良好的時間管理意識
  • 1 Year Contract and can be converting to Permanent afterward 1 年合同後有機會轉為固定員工
Job Types: Full-time, Contract
Benefits:
  • Contract renewal
  • Dental insurance
  • Medical Insurance
  • Opportunities for promotion
  • Professional development
Schedule:
  • Monday to Friday
Experience:
  • Customer service: 1 year (Required)
Language:
  • English (Preferred)
  • Cantonese (Preferred)
  • Mandarin (Preferred)
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