Hong Kong Job Openings

Tangspac

End User Support (Bank)

FULL TIME

November 6, 2024

H
Posted by
HR Hong Kong .
Recruiter

This role performs varying degrees of problem determination and resolution of desktop and laptop hardware and software problems on site or via remote support for internal users.
Being the main interface to the client, you need to understand the local infrastructure and key contacts in the other competencies, i.e. helpdesk team, network team, server admin, application team, etc., in order to ensure that the proper team is aware of, and taking action on the problem.
You may also perform installs, moves, adds and change (IMAC) activities, and responsible for resolving problems and performing IMACs within Service Level Agreement (SLA), and completing all related administrative duties.
Strong client communication skills is therefore needed since direct client interaction is required.
Responsibilities:
1. Resolve client hardware/software PC problem tickets.
2. A technical knowledge of the supported platform (Windows, i OS, Android are required, Mac OS is a plus), as well as a working knowledge of the hardware. Resolve tickets within the client SLA and obtain a high client Satisfaction Rating.
3. Basic knowledge of network, wifi, VPN
4. Good communication skills are required.

ABOUT COMPANY
Tangspac Consulting
Singapore
HR & Recruitment

Tangspac Consulting provides resourcing solutions to early-stage startups, fintechs, enterprise technology companies, financial institutions, and gove...

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