Company Overview
Pictureworks Group is a leading provider of proprietary technology solutions that leverage cloud technologies to connect individuals and help them capture and organize their precious image memories. We are passionate about capturing and sharing the stories of our valued guests and strive to make a meaningful impact by preserving memories for millions of smiles around the world.
Location: Sheung Wan and is required occasionally working outside at Tung Chung or Aberdeen
We are seeking a skilled and customer-focused Technical Officer to join our team. The Technical Officer will be responsible for providing efficient and effective technical support. This role requires a strong technical IT background, excellent problem-solving skills, and the ability to deliver exceptional customer service.
Responsibilities

• Provide daily support for IT operations, including system maintenance, and servicing of photography-related equipment and devices.
• Assist with the installation, configuration, and troubleshooting of hardware and software for PCs and other devices.
• Deliver timely and effective customer service support and solutions on IT-related areas.
• Collaborate with operation teams to escalate and resolve complex technical issues.
• Maintain accurate records of support requests, solutions provided, and up-to-date software and hardware inventory.
• Handling ad-hoc projects is required.

Requirements

• Diploma or above in Computer Science, Information Technology, or relevant disciplines.
• Proficiency in hardware and software installation, configuration, and troubleshooting and familiarity with IT systems, networks, and security protocols.
• Excellent communication skills, and ability to work independently.
• Good command of written and spoken Cantonese, English and Mandarin.
• Immediate availability is highly preferred.
• Fresh Graduate is also welcomed.

Job Types: Full-time, Permanent
Pay: $17,000.00 - $25,000.00 per month
Benefits:

• Medical Insurance
• Opportunities for promotion
• Paid sick time
• Professional development

Schedule:

• Holidays
• Weekend Availability

Experience:

• IT Support: 1 year (Preferred)

Willingness to travel:

• 25% (Preferred)