PERSOLKELLY is one of the largest recruitment companies in Asia Pacific providing comprehensive end-to-end workforce solutions to clients. Headquartered in Singapore, the company was established in 2016 and is a joint venture between Kelly Services, Inc. and affiliates of PERSOL HOLDINGS Co. Ltd.

Today, PERSOLKELLY operates more than 45 offices across 13 markets including Australia, China, Hong Kong, India, Indonesia, South Korea, Malaysia, New Zealand, Philippines, Singapore, Taiwan, Thailand, and Vietnam.

The Asia Pacific region isn’t just our focus, it’s our specialty. We combine our regional expertise with industry experience and local market understanding. Our continuum of services begins with solutions for temporary or contract staffing, permanent placement and extends to holistic workforce solutions.

persolkelly.com.hk

Employment Agency Licence No. 75536

Our client is a reputable bank, who seeking for an Officer to support their operation.

Responsibilities:
Reporting to Head of Customer Feedback Management, support the office administrative work including gathering and redirecting complaints received through various external channels

Check and trace the logging of customer complaints via Feedback Management System (FMS) and follow up case assignment to case handler.

Check and identify illogical selection of Complaint Nature, Root Cause, and Responsible Department which are used to produce Complaints MIS.

Prepare / produce preliminary complaints related reports for further processing include and may not be limited to the system report.

Timely report to Head of CFM or Team Lead upon discovery of any processing problems with FMS.

To handle office administrative work but not limited to system platform related issue.

Requirements -

2+ years experience in data analytics or relevant supporting role, preferably in the banking or financial institution

Proficiency in MS office, including word, excel, powerpoint

Able to work independently and under pressure, with flexible with good working attitude.

Comprehensive knowledge of Microsoft relevant software

To apply for this position, please simply click on the “APPLY” button or send your full resume to [email redacted, apply via Company website] in word format indicating the job title. If you are not contacted by our consultants within 2 weeks, please consider your application unsuccessful. All applications will be treated in strict confidence, and used for recruitment purposes only in accordance with PERSOLKELLY Hong Kong Limited’s Privacy Notice.

PERSOLKELLY Hong Kong Limited: Employment Agency License No. 75536

PERSOL Hong Kong: Employment Agency License No. 75503

Contract