Hong Kong Job Openings

Ebury

Payments Operations Graduate

FULL TIME

November 5, 2024

Ebury is a hyper-growth Fin Tech firm, named in 2021 as one of the top 15 European Fintechs to work for by Alt Fi. We offer a range of products including FX risk management, trade finance, currency accounts, international payments and API integration.

Role: Payments Operations Graduate (Chinese Speaking) - Hong Kong office
Working Pattern: This role will require the candidate to be onsite 5 days per week in the office, and would be required to work a minimum of 40 hours per week.
Work Rights Required: To be considered for this role, you must hold Hong Kong Permanent Residency or Hong Kong Citizenship. Please do not apply for the role if you are holding a Visa or require Sponsorship to work in Hong Kong.
Responsibilities:

Instruction and initial verification of client payments, in accordance with internal processes and in line with internal SLAs
Completion of payment beneficiaries, in accordance with internal processes
Help clients to resolve questions or issues regarding their transactions and payments, on email, phone and chat, with empathy and enthusiasm
Take and act on instructions from clients interacting with Ebury offline, in accordance with internal processes
Take responsibility for assigned tasks and demonstrate end to end ownership
Creation and manual enrichment of transaction reporting files.
Reconciliation of client funds, FX settlements and internal cash movements sent and received across Ebury's network of bank accounts.
Investigation of unallocated and/or non-received funds, and rejection or escalation as required
Funding client trades, where manual funding is required
Check and confirm status of payments in third party banking and payment platforms, including SWIFT GPI
Conduct basic updates on client information adhering to the relevant processes and procedures.
Communicate the status of tasks to colleagues, supervisors and managers, and escalate problems swiftly, as needed
Adhere to all internal policies, processes and procedures
Meeting quality standards and Adherence to SLAs

Requirements:

Bachelor degree holder in business or related discipline
Practice good office etiquette through punctuality, attendance and behaviour
Proactive, with the ability to work within strict time-frames and under pressure
Diligent, with good attention to detail
Good communication skills, both written and verbal in English
Co-operative, and comfortable working in a team environment
Curious and eager to learn, and actively asks questions to confirm understanding of processes and procedures
Motivated, with a desire to make Ebury a success
Business fluent in written and spoken Mandarin, Cantonese and English

#LI-MO1
#LI-Onsite

About Us
Ebury is a Fin Tech success story, positioned among the fastest-growing international companies in its sector.
Founded in 2009, we are headquartered in London and have more than 1700 staff with a presence in more than 25 countries worldwide. Cultural diversity is part of what makes Ebury a special place to be. From Sao Paulo to Dubai, Bucharest to Toronto, we enjoy sharing team experiences and celebrating success across the Ebury family.
Hard work pays off: in 2019, Ebury received a £350 million investment from Banco Santander and has won internationally recognised awards including Financial Times: 1000 Europe's Fastest-Growing Companies.
None of this would have been possible without our proudest achievement: our great people. Enthusiastic, innovative and collaborative teams, always ready to disrupt and revolutionise the fast-paced Fin Tech sector.

We believe in inclusion. We stand against discrimination in all forms and have no tolerance for the intolerance of differences that makes us a modern and successful organisation. At Ebury, you can be whoever you want to be and still feel a sense of belonging no matter your story because we want you and your uniqueness to help write our future.
Please submit your application on the careers website directly, uploading your CV / resume in English.

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