Hong Kong Job Openings
Ebury
Payments Operations Graduate
FULL TIME
November 5, 2024
Working Pattern: This role will require the candidate to be onsite 5 days per week in the office, and would be required to work a minimum of 40 hours per week.
Work Rights Required: To be considered for this role, you must hold Hong Kong Permanent Residency or Hong Kong Citizenship. Please do not apply for the role if you are holding a Visa or require Sponsorship to work in Hong Kong.
Responsibilities:
- Instruction and initial verification of client payments, in accordance with internal processes and in line with internal SLAs
- Completion of payment beneficiaries, in accordance with internal processes
- Help clients to resolve questions or issues regarding their transactions and payments, on email, phone and chat, with empathy and enthusiasm
- Take and act on instructions from clients interacting with Ebury offline, in accordance with internal processes
- Take responsibility for assigned tasks and demonstrate end to end ownership
- Creation and manual enrichment of transaction reporting files.
- Reconciliation of client funds, FX settlements and internal cash movements sent and received across Ebury's network of bank accounts.
- Investigation of unallocated and/or non-received funds, and rejection or escalation as required
- Funding client trades, where manual funding is required
- Check and confirm status of payments in third party banking and payment platforms, including SWIFT GPI
- Conduct basic updates on client information adhering to the relevant processes and procedures.
- Communicate the status of tasks to colleagues, supervisors and managers, and escalate problems swiftly, as needed
- Adhere to all internal policies, processes and procedures
- Meeting quality standards and Adherence to SLAs
- Bachelor degree holder in business or related discipline
- Practice good office etiquette through punctuality, attendance and behaviour
- Proactive, with the ability to work within strict time-frames and under pressure
- Diligent, with good attention to detail
- Good communication skills, both written and verbal in English
- Co-operative, and comfortable working in a team environment
- Curious and eager to learn, and actively asks questions to confirm understanding of processes and procedures
- Motivated, with a desire to make Ebury a success
- Business fluent in written and spoken Mandarin, Cantonese and English
#LI-Onsite
Ebury is a Fin Tech success story, positioned among the fastest-growing international companies in its sector.
Founded in 2009, we are headquartered in London and have more than 1700 staff with a presence in more than 25 countries worldwide. Cultural diversity is part of what makes Ebury a special place to be. From Sao Paulo to Dubai, Bucharest to Toronto, we enjoy sharing team experiences and celebrating success across the Ebury family.
Hard work pays off: in 2019, Ebury received a £350 million investment from Banco Santander and has won internationally recognised awards including Financial Times: 1000 Europe's Fastest-Growing Companies.
None of this would have been possible without our proudest achievement: our great people. Enthusiastic, innovative and collaborative teams, always ready to disrupt and revolutionise the fast-paced Fin Tech sector.
We believe in inclusion. We stand against discrimination in all forms and have no tolerance for the intolerance of differences that makes us a modern and successful organisation. At Ebury, you can be whoever you want to be and still feel a sense of belonging no matter your story because we want you and your uniqueness to help write our future.
Please submit your application on the careers website directly, uploading your CV / resume in English.
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