Flex Consultancy Limited

We are a talent search agency specializing in recruiting, searching and headhunting talents in Hong Kong and China covering a variety of industries such as retail, manufacturing, technology, garment, semiconductor and professional firms.

Our professional services provided include executive search, middle-to-senior level recruitment, temporary staffing, outsourcing solutions and employer brand management.

To know more about us, please visit www.flexrecruitment.com.hk.

Our client is a specific coffee roaster, café, wholesaler, and academy from Singapore and is seeking an experienced Restaurant Manager who is responsible for overseeing the daily operations of the restaurant, ensuring smooth coordination of all activities, and delivering high-quality customer experiences.

This role encompasses 4 main areas under your jurisdiction:
Driving sales and profitability

Staff Management

Optimising Operations

Maintaining high customer service standards

Key Responsibilities:
Sales & Financial Management

Sales Performance : Monitor and drive restaurant sales to meet or exceed sales targets and KPI’s

Financial Oversight: Manage budgeting, cost control, ensuring profit margins are maintained

Revenue Maximization: Identify opportunities for revenue growth through upselling, promotional campaigns, and menu optimization

Inventory Control: Manage stock levels to optimize cost and minimize wastage

Staff Management

Team Leadership: Lead, motivate, and manage a diverse team of restaurant staff, ensuring high morale and productivity

Training & Development: Recruit, train, and develop employees to maintain high service standards and adherence to company policies

Staff Scheduling: Oversee staff scheduling and ensure adequate manpower during peak hours, balancing labour costs and operational needs

Performance Management: Conduct regular performance reviews, provide feedback, and address any staff issues or disciplinary matters

Operations & Controls

Operational Efficiency : Ensure all processes run efficiently, from food preparation to customer service

Quality Control : Maintain consistent quality standards across all aspects of food service, from kitchen preparation to front-of-house services

Health & Safety : Ensure compliance with food safety, hygiene, and workplace safety regulations in accordance to front-of-house service

Equipment Maintenance : Ensure all restaurant equipment is properly maintained and that any repairs are completed in a timely manner to prevent disruption to operations

Customer Service

Customer Experience: Ensure a top-notch dining experience for customers by maintaining high standards of service throughout

Feedback Implementation: Actively seek and respond to customer feedback, using it to make improvements in operations and service quality

Issue Resolution: Handle customer complaints or issues professionally, working to resolve them swiftly and ensuring customer satisfaction

Qualifications & Requirements:
Proven experience as a Restaurant Manager or in a similar role in F&B industry

Strong financial acumen with the ability to manage budgets and improve profitability

Excellent leadership, communication, and interpersonal skills

Solid understanding of health and safety regulations in Singapore

Ability to work under pressure and handle high-stress situations during peak periods of service

Proficient in restaurant management software and point-of-sale systems

Fluent in English, proficiency in other languages is an added advantage
ntrols

Operational Efficiency : Ensure all processes run efficiently, from food preparation to customer service

Quality Control : Maintain consistent quality standards across all aspects of food service, from kitchen preparation to front-of-house services

Health & Safety : Ensure compliance with food safety, hygiene, and workplace safety regulations in accordance to front-of-house service

Equipment Maintenance : Ensure all restaurant equipment is properly maintained and that any repairs are completed in a timely manner to prevent disruption to operations

Customer Service

Customer Experience: Ensure a top-notch dining experience for customers by maintaining high standards of service throughout

Feedback Implementation: Actively seek and respond to customer feedback, using it to make improvements in operations and service quality

Issue Resolution: Handle customer complaints or issues professionally, working to resolve them swiftly and ensuring customer satisfaction

Qualifications & Requirements:
Proven experience as a Restaurant Manager or in a similar role in F&B industry

Strong financial acumen with the ability to manage budgets and improve profitability

Excellent leadership, communication, and interpersonal skills

Solid understanding of health and safety regulations in Singapore

Ability to work under pressure and handle high-stress situations during peak periods of service

Proficient in restaurant management software and point-of-sale systems

Fluent in English, proficiency in other languages is an added advantage

Candidate who interested in the caption position, please send your CV with your expected salary to [email redacted, apply via Company website] or Whatsapp to 6019 5471

All information collected will be treated in strict confidence and will only be used for recruitment purpose.

Full-time