Hong Kong Job Openings
Airport Authority Hong Kong
Senior Operation Officer, Passenger Experience
October 16, 2024
- Coordinate with internal and external parties to ensure service quality of contact management
- Manage contractor and licensee to maintain quality standard and closely follow up with the operation team for timely ad-hoc manpower deployment.
- Support in planning and implementation of ad-hoc event requests, coordination and project implementation at the airport, including operational readiness of new terminals.
- Assist manager in handling license revenues and monitoring licensee performance
- Analyze service data and monitor the KPI performance for various services and license management
- Handle and follow up on customer enquiries, feedback and complaints
Requirements:
- Degree holder with minimum 3 years' work experience in Business Administration, Transportation, Aviation Management, Facility Management, Contract Management or related discipline, preferably in operational related area
- Associate degree or higher diploma holder or advanced diploma holder with minimum 6 years of relevant work experience in airport-related, contract management or operation related will also be considered
- Preferably with hands-on operation experience in airport or sizeable organizations
- A good team player with good communication and interpersonal skills
- Proactive, innovative and service oriented
- Strong problem solving, organization skills and able to work independently and under pressure
- Good command of written and spoken English and Chinese, including Putonghua
- Proficient in MS Office applications including MS Word, Excel and Power Point
- Knowledge in Photoshop and other relevant graphic tools
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