Hong Kong Job Openings
BC Technology (Hong Kong) Limited
Senior Service Delivery Engineer
Causeway Bay
FULL TIME
November 1, 2024
- Support and maintain the operational stability and availability of OSL's 24x7 cryptocurrency business, covering Exchange, OTC & Brokerage, Blockchain, Wallet capabilities, and Operational and Control platforms.
- Manage technology-related incidents, providing professional communication to clients and stakeholders.
- Ensure platform quality and consistency by following established processes, standard operating procedures (SOPs), and proactive monitoring.
- Collaborate with multiple internal teams, including infrastructure, development, security, trading, sales, account management, and operations, to maintain high standards of operational excellence.
- Shield development teams by handling Level 2 escalations and non-development activities to allow them to focus on core technical projects.
- Contribute to creating and maintaining standard operating procedures (SOPs) to support operational efficiency and consistent service.
- Technical Operations Expertise: 3-5 years of experience in supporting commercial enterprise products, ideally with exposure to 24x7 follow-the-sun operations.
- Incident Management and Service Requests: Strong experience in managing incidents, customer service requests, and operational alerts, with an understanding of ITIL service management practices.
- Proactive Support: A fierce belief in "if it's not monitored, it's not in production" and the ability to ensure proactive monitoring coverage for high availability.
- Collaboration: Ability to work with cross-functional teams, shielding development teams from non-development activities by effectively managing incidents.
- Hands-On Problem Solving: Hands-on experience with trading platforms (such as FX, Equities Exchanges or Order Management Systems), and the ability to read FIX Protocol log messages
- Communication Skills: High energy, passionate team player with excellent verbal and written communication skills, comfortable engaging with traders, operations teams, and other internal stakeholders.
- Data Analysis and Performance Optimization: Experience with data analysis, performance trending, and performance profiling systems using tools like ELK, Influx DB, Grafana.
- Quality Focus: Strong focus on ensuring platform consistency and quality through operational checks, proactive maintenance, and incident response. Experience working in a regulated and audited environment, where following processes and procedures is paramount.
- Fast-Paced Environment: Ability to thrive in a fast-paced environment, taking initiative and adapting to emerging challenges.
Nice To Have
- Information Security: Knowledge of information security and compliance standards is a plus.
- Technical Implementation and Onboarding: Experience supporting technical deployments, including launching new products and services. Ability to train users during onboarding and provide ongoing technical support to ensure smooth integration.
- Client Support: Experience managing ongoing client relationships, providing user training during onboarding, and collaborating to enhance customer satisfaction.
- Platform Operations: Experience in supporting application services (Web, Java, Node.js, Messaging), and databases (Postgres, My SQL, Oracle, Redis).
- Scripting and automation using languages like Bash, Java, Node.js, Python, or Groovy to automate operational tasks.
New Job Alerts
Hong Kong Health Check and Medical Diagnostic Group Limited
Health Care Assistant 健康服務助理 - 沙田
Sha Tin
FULL TIME
November 19, 2024
View Job Description
Prince Jewellery & Watch Company Limited
Assistant Finance Manager
FULL TIME
November 19, 2024
View Job Description
Hong Kong Health Check and Medical Diagnostic Group Limited
Health Care Assistant 健康服務助理 - 旺角
FULL TIME
November 19, 2024
View Job Description
Chinese Recreation Club, Hong Kong
Western Restaurant - Head Chef
FULL TIME
November 19, 2024
View Job DescriptionPOP MART (HONG KONG) HOLDING LIMITED
POP MART資深/全職店員 - Senior Sales Associate / Sales Associate (將軍澳PopCorn/觀塘APM)
FULL TIME
November 19, 2024
View Job Description
嘉捷香港有限公司 Dusservice Hong Kong Ltd.
京士柏住宅/會所清潔員 (6天工作 7:30am - 4:30pm / 8am - 5pm)
Yau Ma Tei
FULL TIME
November 19, 2024
View Job Description
Hong Kong Health Check and Medical Diagnostic Group Limited
Enrolled Nurse (登記護士) - 佐敦
Jordon
FULL TIME
November 19, 2024
View Job Description
Hong Kong Health Check and Medical Diagnostic Group Limited
Health Care Assistant 健康服務助理 - 佐敦
Jordon
FULL TIME
November 19, 2024
View Job Description
Global Link Retail Management Limited
兼職-會計文員 Part-time Accounting Clerk
PART TIME
November 19, 2024
View Job DescriptionLooking for similar job?
MTR Corporation
Senior Maintenance Officer - Property (Commercial Building) (ref: 240001IL)
FULL TIME
October 9, 2024
View Job Description
City University of Hong Kong 香港城市大學
Senior Officer (SALSA)
Kowloon Tong
October 9, 2024
View Job Description
Ralph Lauren
SENIOR GLOBAL CITIZENSHIP, WORKER WELL-BEING MANAGER, APAC
Lai Chi Kok
October 9, 2024
View Job Description
Bowtie Life Insurance Company Limited
Senior Officer, Customer Service (Claims-focused) (5 days...
October 9, 2024
View Job Description
Alibaba
Alibaba Cloud Intelligence-Compliance Senior Specialist-Hong Kong SAR
October 9, 2024
View Job DescriptionSee What’s New: BC Technology (Hong Kong) Limited Job Opportunities
BC Technology (Hong Kong) Limited
Web3 Strategic Investment
Causeway Bay
FULL TIME
November 5, 2024
View Job Description
BC Technology (Hong Kong) Limited
Senior Service Delivery Engineer
Causeway Bay
FULL TIME
November 1, 2024
View Job Description
BC Technology (Hong Kong) Limited
Client Onboarding Specialist
Causeway Bay
FULL TIME
October 24, 2024
View Job Description
BC Technology (Hong Kong) Limited
Head of OSL Digital Securities Ltd (Responsible Officer)
FULL TIME
October 10, 2024
View Job DescriptionNew Job Alerts
Hong Kong Health Check and Medical Diagnostic Group Limited
Health Care Assistant 健康服務助理 - 沙田
Sha Tin
FULL TIME
November 19, 2024
View Job Description
Prince Jewellery & Watch Company Limited
Assistant Finance Manager
FULL TIME
November 19, 2024
View Job Description
Hong Kong Health Check and Medical Diagnostic Group Limited
Health Care Assistant 健康服務助理 - 旺角
FULL TIME
November 19, 2024
View Job Description
Chinese Recreation Club, Hong Kong
Western Restaurant - Head Chef
FULL TIME
November 19, 2024
View Job DescriptionPOP MART (HONG KONG) HOLDING LIMITED
POP MART資深/全職店員 - Senior Sales Associate / Sales Associate (將軍澳PopCorn/觀塘APM)
FULL TIME
November 19, 2024
View Job Description
嘉捷香港有限公司 Dusservice Hong Kong Ltd.
京士柏住宅/會所清潔員 (6天工作 7:30am - 4:30pm / 8am - 5pm)
Yau Ma Tei
FULL TIME
November 19, 2024
View Job Description
Hong Kong Health Check and Medical Diagnostic Group Limited
Enrolled Nurse (登記護士) - 佐敦
Jordon
FULL TIME
November 19, 2024
View Job Description
Hong Kong Health Check and Medical Diagnostic Group Limited
Health Care Assistant 健康服務助理 - 佐敦
Jordon
FULL TIME
November 19, 2024
View Job Description
Global Link Retail Management Limited
兼職-會計文員 Part-time Accounting Clerk
PART TIME
November 19, 2024
View Job Description