Company Description
The largest ICT employer in Hungary, Deutsche Telekom IT Solutions (formerly IT-Services Hungary, ITSH) is a subsidiary of the Deutsche Telekom Group. Established in 2006, the company provides a wide portfolio of IT and telecommunications services with more than 5000 employees. ITSH was awarded with the Best in Educational Cooperation prize by HIPA in 2019, acknowledged as one of the most attractive workplaces by Pw C Hungary’s independent survey in 2021 and rewarded with the title of the Most Ethical Multinational Company in 2019. The company continuously develops its four sites in Budapest, Debrecen, Pécs and Szeged and is looking for skilled IT professionals to join its team.

Job Description
Focus on ensuring the success of our customers utilizing hyperscale cloud solutions, including AWS, Azure, and Google Cloud FCI & OTC. Responsibility for building strong relationships with our customers, driving adoption of cloud technologies, and maximizing the value they derive from their cloud investments.
Key Responsibilities:
Customer Relationship Management: Serve as the primary point of contact and trusted advisor for our customers utilizing hyperscale cloud solutions, building and maintaining strong relationships at various levels within their organizations.
Customer Adoption: Drive adoption of cloud technologies and services within our customer base, providing guidance, best practices, and resources to help them maximize the value of their cloud investments.
Value Realization: Work closely with customers to understand their business objectives, challenges, and requirements, and identify opportunities to leverage cloud solutions to address their needs and drive business outcomes.
Solution Enablement: Provide training, workshops, and educational resources to empower customers to effectively utilize hyperscale cloud platforms, services, and capabilities to meet their business goals.
Technical Guidance: Collaborate with technical teams and solution architects to provide technical guidance, architecture reviews, and recommendations to customers, ensuring successful implementation and optimization of cloud solutions.
Performance Monitoring: Monitor and analyze key performance indicators (KPIs) and metrics related to customer adoption, usage, and satisfaction with hyperscale cloud solutions, identifying areas for improvement and driving continuous enhancement.
Customer Advocacy: Serve as a strong advocate for our customers within hyperscale cloud providers, advocating for their needs, priorities, and interests, and driving resolution of issues or concerns in a timely and effective manner.
Renewals and Expansion: Partner with sales teams to drive customer renewals and expansions, identifying opportunities for upselling additional services or expanding cloud usage to drive incremental revenue growth.
Feedback and Insights: Gather customer feedback, insights, and requirements to inform product development, service enhancements, and go-to-market strategies, ensuring alignment with customer needs and market trends.

Qualifications

• Bachelor's or Master's degree in Business Administration, Computer Science, or a related field.
• 5+ years of experience in customer success management, account management, or consulting roles, preferably in the technology or cloud computing industry.
• Strong understanding of hyperscale cloud platforms, services, and ecosystems, with direct experience working with AWS, Azure, or Google Cloud, FCI & OTC.
• Proven track record of driving customer success and satisfaction through strategic relationship management, adoption enablement, and value realization.
• Excellent communication, interpersonal, and presentation skills, with the ability to build rapport and influence stakeholders at all levels of customer organizations.
• Technical acumen with the ability to understand and articulate complex technical concepts and solutions to non-technical audiences.
• Strong analytical and problem-solving skills, with the ability to analyze data, derive insights, and make data-driven decisions.
• Experience in project management, change management, or service delivery is a plus.

Additional Information

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  Please be informed that our remote working possibility is only available within Hungary due to European taxation regulation.