India Job Openings
Dr POSITIVE HEALTH SCIENCES PVT LTD
Call Centre Manager-KPHB-HYD
FULL TIME
September 2, 2024
Kindly find the below job description and interested candidates can send your CV's to praveen.hrr@drcarehospitals.com.
Openings for Call Centre Manager-Hyderabad.
Exp: 3+ Years
Work Location: KPHB, Hyderabad.
salary: 30k-40k Per Month
Notice: Immediate Joiner
Mode of Working: Work from Office
Company Description: Dr. Care Homeopathy, founded by Dr. A.M. Reddy Autism Center, is a leading chain of Homeopathy and Dental clinics across India. With a strong reputation and high success rate in treatments, Dr. Care Homeopathy Group is committed to providing quality healthcare services to patients. Dr. A.M. Reddy is a renowned Homeopath with decades of experience and has played a significant role in the development and awareness of Homeopathy in India
The Call Center Manager is responsible for leading and managing the daily operations of the call center to ensure high levels of customer satisfaction, efficient call handling, and achievement of performance targets. This role involves overseeing a team of call center agents, implementing processes, and analyzing metrics to drive continuous improvement.
Key Responsibilities:
- Team Leadership:
- Supervise and mentor call center agents, providing guidance and support to achieve individual and team goals.
- Conduct regular performance reviews, set performance goals, and provide feedback to enhance team effectiveness.
- Operational Management:
- Oversee daily call center operations, ensuring adherence to policies and procedures.
- Develop and implement strategies to optimize call center efficiency, including scheduling, resource allocation, and process improvements.
- Customer Experience:
- Monitor and analyze customer interactions to ensure high standards of service and resolve escalated customer issues.
- Develop and implement customer service policies and procedures to enhance customer satisfaction.
- Performance Monitoring:
- Track and analyze key performance indicators (KPIs) such as average handle time, first call resolution, and customer satisfaction scores.
- Prepare and present regular reports on call center performance to senior management.
- Training and Development:
- Identify training needs and organize training programs for call center staff.
- Foster a positive work environment that encourages professional growth and development.
- Technology and Tools:
- Manage and maintain call center technology and tools to ensure optimal performance.
- Stay updated on industry trends and advancements to recommend and implement new technologies.
- Compliance and Quality Assurance:
- Ensure compliance with company policies, industry regulations, and quality standards.
- Conduct regular audits and quality assurance checks to maintain high service standards.
- Budget Management:
- Develop and manage the call center budget, including staffing, training, and technology costs.
- Implement cost-effective measures while maintaining service quality.
- Bachelor’s degree in Business Administration, Management, or a related field (or equivalent experience).
- Proven experience as a Call Center Manager or similar role, with a strong understanding of call center operations and best practices.
- Excellent leadership, communication, and interpersonal skills.
- Strong analytical and problem-solving abilities, with experience in performance management and process improvement.
- Proficiency in call center software and CRM systems.
- Ability to work under pressure and handle multiple tasks effectively.
- Experience with specific call center technologies and platforms (e.g., ACD systems, workforce management tools).
- Certification in call center management or customer service (e.g., Call Center Management Certification).
- Full-time position with standard office hours, but may require occasional evenings or weekends.
- May involve sitting for extended periods and using a computer..
Regards
PRAVEEN- HR
DR CARE HOMEOPATHY/AM Reddy Autism Center
7337550168
Job Type: Full-time
Schedule:
- Day shift
- Performance bonus
- CRM software: 3 years (Preferred)
- Team management: 4 years (Preferred)
- Call center Operation: 2 years (Preferred)
- call center Manager: 2 years (Preferred)
- ENGLISH (Preferred)
- Telugu (Preferred)
New Job Alerts
BCFORWARD TECHNOLOGIES PRIVATE LIMITED
Salesforce Developer
Indianapolis
FULL TIME & CONTRACT
September 21, 2024
View Job Description
Deloitte
GPSC CSS Subcontracts Senior Administrator
Indianapolis
FULL TIME
September 21, 2024
View Job Description
Lilly
Sr Principal/Advisor - Business Quality Assurance- Analytical & QC Integrated Services
Indianapolis
FULL TIME
September 20, 2024
View Job Description
Lilly
AI Architect/Systems Engineer - Clinical Tech Transformation
Indianapolis
FULL TIME
September 20, 2024
View Job Description
OFFSHORE HCL GLOBAL SYSTEMS INDIA PRIVATE LIMITED
Equipment Mechanic Trainee
Indianapolis
CONTRACT
September 20, 2024
View Job DescriptionBCFORWARD INDIA TECHNOLOGIES PRIVATE LIMITED
Customer Care Agent
Indianapolis
FULL TIME & CONTRACT
September 20, 2024
View Job Description
Lilly
Associate -Project Management Divestiture Task Force
Indianapolis
FULL TIME
September 20, 2024
View Job Description
Lilly
Business Analyst - Clinical Tech Transformation
Indianapolis
FULL TIME
September 20, 2024
View Job DescriptionBCFORWARD INDIA TECHNOLOGIES PRIVATE LIMITED
Customer Care Agent / Supply
Indianapolis
FULL TIME & CONTRACT
September 20, 2024
View Job Description
Lilly
(Sr.) Principal Associate/Advisor – QA – Qualified for Batch Release – IAPI
Indianapolis
FULL TIME
September 19, 2024
View Job DescriptionLooking for similar job?
naadbramha services india pvt ltd
Tele Caller Executive
Pune
FULL TIME
August 30, 2024
View Job DescriptionWikiLabs India Pvt Ltd
Tele Caller Executive
Hyderābād
FULL TIME
August 31, 2024
View Job DescriptionSee What’s New: Dr POSITIVE HEALTH SCIENCES PVT LTD Job Opportunities
Dr POSITIVE HEALTH SCIENCES PVT LTD
Front Office Receptionist
Cuddapah
FULL TIME
September 14, 2024
View Job DescriptionDr POSITIVE HEALTH SCIENCES PVT LTD
Patient Billing Manager Cum Sales-HBR LAYOUT-BANGALORE
Bengaluru
FULL TIME
September 14, 2024
View Job DescriptionDr POSITIVE HEALTH SCIENCES PVT LTD
Associate Dental incharge-BDS-Gajularamaram-Hyderabad
FULL TIME
September 2, 2024
View Job DescriptionDr POSITIVE HEALTH SCIENCES PVT LTD
BDS-Associate Dental Speclist -AS RAO NAGAR-SECUNDERABAD
FULL TIME
September 2, 2024
View Job DescriptionNew Job Alerts
BCFORWARD TECHNOLOGIES PRIVATE LIMITED
Salesforce Developer
Indianapolis
FULL TIME & CONTRACT
September 21, 2024
View Job Description
Deloitte
GPSC CSS Subcontracts Senior Administrator
Indianapolis
FULL TIME
September 21, 2024
View Job Description
Lilly
Sr Principal/Advisor - Business Quality Assurance- Analytical & QC Integrated Services
Indianapolis
FULL TIME
September 20, 2024
View Job Description
Lilly
AI Architect/Systems Engineer - Clinical Tech Transformation
Indianapolis
FULL TIME
September 20, 2024
View Job Description
OFFSHORE HCL GLOBAL SYSTEMS INDIA PRIVATE LIMITED
Equipment Mechanic Trainee
Indianapolis
CONTRACT
September 20, 2024
View Job DescriptionBCFORWARD INDIA TECHNOLOGIES PRIVATE LIMITED
Customer Care Agent
Indianapolis
FULL TIME & CONTRACT
September 20, 2024
View Job Description
Lilly
Associate -Project Management Divestiture Task Force
Indianapolis
FULL TIME
September 20, 2024
View Job Description
Lilly
Business Analyst - Clinical Tech Transformation
Indianapolis
FULL TIME
September 20, 2024
View Job DescriptionBCFORWARD INDIA TECHNOLOGIES PRIVATE LIMITED
Customer Care Agent / Supply
Indianapolis
FULL TIME & CONTRACT
September 20, 2024
View Job Description
Lilly
(Sr.) Principal Associate/Advisor – QA – Qualified for Batch Release – IAPI
Indianapolis
FULL TIME
September 19, 2024
View Job Description