Indonesia Job Openings
PT Accord Innovations
Real Time Analyst
Sukoharjo
FULL TIME
November 26, 2024
Key Responsibilities:
· RTA will act as a liaison between the Centralized and Site WFM teams.
· Preparation of daily / Weekly / Monthly MIS reports & presentations / decks
· Preparing of schedules using Erlang for different queues across multiple locations
· Resolve escalated issues and requests from site management
· Root cause analysis of SLA deviations, action plan development and resolution
· Monitor real-time queue, schedule adherence & attendance.
· Key daily exception requests and update schedules
· Cross-train with Scheduling Analyst
· Optimize breaks the day of or day before the actual schedule
· Schedule ADHOC intra-day training requests and update schedules
· Produce and analyze daily efficiency reports (representative availability, access level etc.)
· Attend centralized and/or site management meeting, as required
· Cater to real time adhoc requests as and when required
Job Type: Full-time
Education:
- S1 (Preferred)
- Real Time Analyst: 1 year (Required)
- English (Required)
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