Indonesia Job Openings
PT Accord Innovations
Team Leader (Content Moderator)
Surakarta
FULL TIME
November 26, 2024
Responsibilities:
- Regularly coach team members to achieve performance targets (weekly at minimum).
- Address performance issues with action plans and corrective measures.
- Ensure customer service meets contractual KPIs and financial expectations.
- Manage key metrics such as SLAs, CSAT, and handle escalations effectively.
- Analyze SLA misses and prepare reports.
- Communicate expectations and provide timely updates to the team.
- Handle escalated customer calls when necessary.
- Organize team meetings and activities to share updates and gather feedback.
- Stay updated on processes, policies, and procedures, attending required training.
- Foster a positive and supportive team environment aligned with company values.
- Bachelor’s degree in any field.
- Minimum 1 year of experience managing a content moderation team.
- Willingness to work shifts according to customer business needs.
- Strong communication skills (written and verbal).
- Leadership skills in multitasking, prioritization, and meeting deadlines.
- Proficient in Excel and reporting; knowledge of metrics and continuous improvement practices.
- Fluent in English and the local language.
- Willing to be based in Solo.
Education:
- S1 (Required)
- English (Required)
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