Entry-level Field Engineer role. This is a 6 months contract role, with the possibility of permanent employment, for a junior tech professional.
Are you able to help our business through your hardware support expertise?
Are you interested in being a hardware engineer and flexible to the distances traveled who is eager to use and grow your technological skills?
Are you looking to join a team where there are clear progression paths and ample career development opportunities?
The role in brief:
Our client is one of Ireland’s largest and most successful ICT solutions and services providers. They have been at the forefront of technology innovation in Ireland for forty years.
Our client in Dublin is welcoming applications for the position of Technician within their experienced team. This is a JUNIOR level role where you will have the potential to develop either in customer service management and technical support engineering.
The Technician will have a desire to work in the continually advancing IT industry and have an interest in technology. The Technician will have a positive impact on customers as a point of contact for support issues.
Key Responsibilities and Deliverables:
- Workshop and Hardware Repairs: This entails conducting diagnostics, troubleshooting, and repair work on IT hardware such as laptops, printers, PCs, servers, etc., as necessary within the workshop.
- Assist in maintaining control of workshop stock and equipment, as well as parts required for field service calls.
- Hardware - Configuration and Bench Repairs (Workshop): This involves completing preparatory change requests to personal computing hardware before customer dispatch, including imaging and memory upgrades, as well as conducting bench repairs and spare parts preparation for both print and personal computing lines.
- Installation of Print & Personal Computing Hardware: This role supports senior or consultant engineers assigned to new hardware deployments and refresh projects by setting up and staging hardware, including both print and personal computing lines.
- This role operates to key performance indicators based on a balanced scorecard model, linking financial, customer, internal business process, and learning/innovation objectives.
- Field/Onsite Print Technical Support: Provides end-user technical support, both through helpdesk services and field-based assistance, focusing on print technologies at customer locations as part of the Managed Print Solution.
- Preventative Maintenance Service Calls: Conducts proactive customer site visits to perform regular maintenance on devices, including replacing cyclical long-life consumables (e.g., fusers, transfer belts) and conducting routine diagnostic checks to preempt future issues with devices.
This role will suit you if:

• You are based in Dublin
• Full driving licence essential (Manual car)
• Professional Certifications – HP Print and Personal Computing Certificates are desirable (or a commitment to achieving within timelines set out by manager where not previously held).
• Previous experience with Print Fleet Management & Managed Print Services software. such as Safe Com, Jet Advice or similar is highly desirable but not essential.
• Ability to achieve an intermediate to advanced level of knowledge as part of medium/longer term professional development plan (Office 365 Master)

Personal Attributes - Professional approach:

• Computer hardware interest
• Communication skills essential
• Excellent troubleshooting and problem-solving skills
• Proven team player
• Ability to work well under pressure
• Strong ambition to progress and learn new technologies
• Clear and professional telephone manner
• Self motivated and energetic
• Ambitious and positive
• Strong attention to detail
• Committed to personal and professional learning and development

Rewards and Benefits:

• Work in a positive and supportive environment
• Sponsored training and continuous professional development
• Life Assurance
• Wellness programme including Employee Assistance Programme
• Teambuilding initiatives
• Flexible lifestyle choice days
• 3 Paid Volunteer Days annually to give back to the community

Job Types: Full-time, Permanent
Pay: Up to €25,000.00 per year
Ability to commute/relocate:

• Dublin, CO. Dublin: reliably commute or plan to relocate before starting work (required)

Application question(s):

• Are you based in Dublin and have your own transport?
• Did you note that it is an entry level role and Full IRISH (Category B- Manual) Drivers Licence is a necessity?

Licence/Certification:

• Driving Licence (IRISH) (required)

Work authorisation:

• Ireland (required)

Work Location: In person