Malaysia Job Openings
DHL Express
Customer Service Advisor (Frontline)
Kuala Lumpur
FULL TIME
October 18, 2024
YOUR TACKLE FOR QUALITY AND GREAT SERVICE. THIS WILL IMPROVE THE LIFE OF OUR CUSTOMER
A company that pioneered express delivery in 1969 and is now active in more than 220 countries and territories worldwide. Do you want to be part of a company that connects people worldwide? And the more people we connect, the better life will be on our planet.
Do you want to make a difference? Then join our team and become a Certified International Specialist.
YOUR TASK
Live, breath and demonstrate the four focus attributes i.e. Can Do, Passion, Right first time and Speed through:
- Achieving “best day every day” by managing self-adherence
- Efficient at work – through managing self Auxiliary code and ACW code
- Provide excellent customer service experience through providing accurate information e.g. accurate transit time and demonstrating the “Can Do” ATTITUDE by going the extra mile for the customers
- Provide Value added services such as TDX and insurance in meeting customer ‘s need
- Work closely with other departments such as Ground Operations, Gateway, Sales, HR to resolve any service Failures to DHL customers in living the ICCC mantra.
- Timeline given are met particularly submission to HR i.e. quarterly review, mid-year and year-end appraisal
- Identifying wastage and rooms for improvement and introduce or recommend process improvement initiative
- Adhere to the Centre Of Excellence standards
- Adhere to the standard Quality monitoring tool
- Support, and adhere to change management in making the business more successful and competitive in the market
- Typing skills (at least 30 wpm preferable)
- Telephone skills (excellent)
- Conflict resolution skills (excellent)
- Technical Skills (Telephone and Order Booking systems preferable)
- Communication skills - spoken and written (excellent)
- Negotiation and interpersonal skills (excellent)
- Strong Career support in an international environment.
- Great culture and colleagues.
- Multifarious benefits program.
We look forward to receiving your application!
Posting Legal Entity DHL Express (Malaysia) Sdn. Bhd.
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