Malaysia Job Openings

DHL Express

Customer Service Advisor (Frontline)

Kuala Lumpur

FULL TIME

October 18, 2024

(2400AUA)
Malaysia-Selangor-Kuala Lumpur - Kulco | Full-time | Permanent | Third Shift

YOUR TACKLE FOR QUALITY AND GREAT SERVICE. THIS WILL IMPROVE THE LIFE OF OUR CUSTOMER
Would you like to become part of the world's most international company?
A company that pioneered express delivery in 1969 and is now active in more than 220 countries and territories worldwide. Do you want to be part of a company that connects people worldwide? And the more people we connect, the better life will be on our planet.
Do you want to make a difference? Then join our team and become a Certified International Specialist.
YOUR TASK
Live, breath and demonstrate the four focus attributes i.e. Can Do, Passion, Right first time and Speed through:
  • Achieving “best day every day” by managing self-adherence
  • Efficient at work – through managing self Auxiliary code and ACW code
Living and breathing the Insanely Customer service centric culture through:
  • Provide excellent customer service experience through providing accurate information e.g. accurate transit time and demonstrating the “Can Do” ATTITUDE by going the extra mile for the customers
  • Provide Value added services such as TDX and insurance in meeting customer ‘s need
Operations:
  • Work closely with other departments such as Ground Operations, Gateway, Sales, HR to resolve any service Failures to DHL customers in living the ICCC mantra.
  • Timeline given are met particularly submission to HR i.e. quarterly review, mid-year and year-end appraisal
Living and breathing the “First Choice Way” by:
  • Identifying wastage and rooms for improvement and introduce or recommend process improvement initiative
  • Adhere to the Centre Of Excellence standards
  • Adhere to the standard Quality monitoring tool
  • Support, and adhere to change management in making the business more successful and competitive in the market

YOUR PROFILE
  • Typing skills (at least 30 wpm preferable)
  • Telephone skills (excellent)
  • Conflict resolution skills (excellent)
  • Technical Skills (Telephone and Order Booking systems preferable)
  • Communication skills - spoken and written (excellent)
  • Negotiation and interpersonal skills (excellent)
OUR OFFER
  • Strong Career support in an international environment.
  • Great culture and colleagues.
  • Multifarious benefits program.
Do you see a personal challenge in these versatile and responsible tasks? Then apply now!
We look forward to receiving your application!

Posting Legal Entity DHL Express (Malaysia) Sdn. Bhd.


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